I was looking for a awd suv for my daughter and found a crv in my price range. The process was pretty quick compared to previous experiences at other dealerships. What made it a pleasent experience, is that they didn't make me feel like this was the last car on earth and had to buy that day. Would recommend 100%
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
I can't say enough about the great customer service I received from Bob Thennes, when I purchased my 2018 Ford Escape. Even though we have had many rainy days the team at Ken Pollock Ford, Berwick add a little sunshine with their pleasant response to my questions and completing their portion of the transition from one vehicle to another. Bob Thennes did an excellent job in showing vehicles that would suit my needs, demonstrating the functions of the new vehicle, and offering future assistance if needed. The nice thing about Ken Pollock Ford is that the exceptional service does not stop at the sale of the vehicle but extends for future service needs, which I have experienced since they opened in Berwick. I never have to say where will I take my vehicle for repair because I know they will be there to help. Thanks so much!
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
Looking for a new SUV and ended up with a new Rogue. I love it, it handles so nice. We ended up buying it in a rain storm so it really got the full test. Jesse was our salesman and he was so confident and explained so much that for us it was a no brainer. Thank you Jesse you helped me make the right decision.
Saw the truck online. Drove 2 hours to test drive it. My salesman,Kevin, didn’t pressure me to buy it that day. Most sales people do. This was the easiest vehicle purchase I’ve ever made. Thank you Kevin for working with me to get me into the truck within the budget I had. I’m highly satisfied with my purchase and experience with R&R Auto.
Josh helped me get into the car I wanted. He worked around the clock making sure that he could make it happen. I was in a car accident and only had a week to get another car. Josh made it happen. I thank him for his hard work and dedication. It???s been almost a year since purchasing my car and everytime I come in to get my car serviced he remembers me by name and is always so kind. He is a true asset to Manderbach!! People like him are the reason buisness are successful!! Keep up the good work Josh -Cyara
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