Chrysler World customer for life!
November 30, 2018
Last year, I needed Chrysler World’s towing service when my car (not purchased from Chrysler World) broke down. Jerry Parham was fast, courteous, and hassle-free with the tow, getting me in a loaner in the middle of the night, and working with my insurance (which didn’t contract with CW).
After that experience, I decided to buy a used Jeep Cherokee from Jerry. The vehicle buying process was extremely easy. Jerry answered my questions at all hours of the day/night quickly and professionally. He let me test drive as many vehicles as I needed before I found “the one”, and he gave me an excellent price on a quality vehicle. I owned that Jeep exactly one year with NO problems whatsoever.
Last week, I unfortunately was in a crash and that Jeep was totaled. Jerry towed it for me, got me in a loaner right away with no hassle, and once again let me test drive vehicles and ask questions to my heart’s content with nothing but kindness & professionalism. Jerry was honest throughout the process of buying my replacement Jeep and always had a smile on his face. The new Jeep was missing a feature that was important to me, and Jerry got that feature added in less than 24 hours without raising our agreed upon sale price. I once again feel I got phenomenal customer service from Jerry Parham and Chrysler World. I am in a high-quality used vehicle for an excellent price.
I have also had service performed on my other vehicle at Chrysler World (hit a raccoon) and had routine maintenance there. The maintenance department and body shop are just as friendly, courteous, and efficient as Jerry.
Car dealerships & salesmen get a bad rap for being dishonest or trying to line their own pockets without concern for their customers. THIS IS NOT TRUE of Jerry Parham or Chrysler World!
Whether you’re buying new, buying used, need a tow, or need service & repairs - all around, this is the place to go.