My involvement with Donovan and Bauer came after my daughter had totaled my Durango while I was out of town.
After scouring through the Internet, we located the vehicle that fit my wants and needs at Donovan and Bauer.
My wife went out to Titusville to look at the vehicle and spoke with Michael and he did everything in his power to keep us both informed even talking to me on my wife's cell as he showed the Durango to her and sent me the fact Sheet and additional pictures.
Unfortunately the car sold the next day prior to my ability to place a deposit on the vehicle.
I had called and left a message and sent a text but had not heard anything, come to find out they had actually called our home phone number rather than the cell which is why I had not received their apology message that was left until my wife returned home that evening.
Overall I would certainly give them another look provided they have what I'm looking for and in the in the market. They did a great job and and was even more helpful with things while I was out of town
I purchased this truck from Donovan and traded in my used vehicle. They were honest and respectful in everything they said they would do and followed through.... This qualities are hard to find in people today but the group at Donovan/ Bauer have them and more. Special thanks to Troy for expediting the process fir me with the time constraints I was under. George Larsen
This is the third time I personally have purchased a vehicle from Palmiero. And they NEVER disappoint. My customer service in sales with Michelle Carter excelled beyond expectation and professionalism! She was very attentive, informative and answered any question I had whether it was by email, text or call. My trade was A smooth easy transaction along with the purchase of my new 2016 tacoma! And I???ve never been happier! The truck was freshly detailed along with a full tank of gas upon pick up. Thank you all so much at Palmiero Toyota and special thanks to Michelle Carter again for this opportunity in owning a newer tacoma. I???m happy to say I???m a lifelong customer!
Very courteous sales staff, not pushy. Listened to my needs & made suggestions. Extremely generous in the time allowed to test drive/ask questions & was honest in answers. She was very knowledgable on vehicle. Easy access by phone/text to rep. No real haggering on price, they respected my offer. Great service & extended warranty provided. Paperwork simple. I will be back.
We had to go out of town for excellence for Toyota!!
by TnM from DealerRater.com
September 12, 2018
Excellent experience buying our new vehicle from Palmiero. This was our 1st Toyota and we went out of town (secondary to not a very good experience in out home town Toyota). Our salesman, Lance, went above and beyond expectations for us. Sean, the financial specialist, was great to work with and between both of them, made buying our 1st Toyota a great experience!!!
My husband and I were thinking about buying a larger suv (than what we had) and after researching the Consumer Reports new car issue we decided to look at the Highlander. We had never bought a Toyota before so just stopped at Palmiero's to see what they looked like and we found the exact color combination we wanted. We talked to Lance Hollabaugh and he was very helpful with all our questions. He even let us drive the suv home to make sure it would fit in our garage! We just did a road trip in it to Fort Wayne, Ind. and it rides so nice and it is so quiet! We love it so far - especially all the extra safety features. The blind side lights and the auto dimmers are wonderful. We would definately recommend the highlander to anyone looking for an suv with the 3rd row of seats and great safety features if you are traveling with little people!
Was shopping for a used car. Found my perfect car , 2007 gmc encoy. Devin and DJ were the most efficient and helpful people i have had the pleasure of shopping with. If you are in need of buying a car. This is definitely the place to go. I have found the only place i will be buying all my cars from now on.
My husband and I stopped down one evening at almost closing time to look at a few cars. We had been leasing a Camry and the lease was almost up. We were greeted by John Snedeker. He gave us a lot of information and didn't rush off even though it was at the end of his day. He checked on some prices over the next few weeks. He helped us with our Camry and we were able to turn it in and lease a 2018 Rav4. I am very happy with our new leased vehicle. Thank you !
I recently bought a Tacoma from Palmiero through Lance Hollabaugh. I considered both new and used, but settled on a 2017 loaner just off service. Lance helped with the decision and I couldn't be more pleased. Lance did a terrific job; we have used his services before and will again. Matthew "Pete" Wright
Everyone is always so nice and accommodating. I know whenever I go to Smith-Gray I will get the best service for my car and at a reasonable rate
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