Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
My first car
by JStation from College Station, TX
December 24, 2018
I bought this car because it fit my budget, was reliable, good to drive, had a good sound system with bluetooth and good gas mileage. What more could I ask for?
Dave Day was great to work with. He was fast and fair with my trade and purchase. I have purchased 3 car from Heritage Toyota in Catonsville and will continue.
Couldnt be happier
by SuperG from Chicago, IL
December 15, 2018
Im 6ft 200lb. This car is PERFECT for me It has the CVT but so far NO issues of any kind. 38 mpg combined city/hwy. On a 800 mi Hwy trip, I got 42 going 60-70 mph. Its pretty quiet, comfortable, handles well, accelerates nicely and havent had to take it for any service except a CVT recall where the computer was reprogrammed. Very happy that it has a spin off oil filter cuz I like to change the oil myself.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. She's a prime example of what customer service is all about. Thank you. The entire staff @Heritage are awesome. Thanks again for going above the call of duty to satisfy your customers. Signed a customer for life
The VERY BEST CLASSIC TOYOTA
by Patty g from Mentor ohio
November 23, 2018
Looked all over for used vehicle . Classic Toyota mentor was the ONLY place that had cars immaculate inside and out!! Great buy, reliable, beautiful, comfortable , rides great and feel safe!
Got a great deal on a new Camry. They made it very easy. My salesman, the manager, and finance person were awesome. They really have it together there.
Corolla is constantly improving
by Jackler from Michigan
January 6, 2019
The corolla was comfortable and met most of my needs. Smooth ride but only downfall was the tire size. Multiple low tire pressure symbols and a couple flat tires through the three year lease. Other than that loved it!
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
When I 1st walked in the building, I was immediately greeted by Chano King. This guy knew his stuff. I got my a great deal for my trade in and by me into a brand new Rogue. He even showed me how to work the features in my new vehicle. I was very happy with my visit. If Chano is around for another 2 or 3 years, he is the 1st person I would go to for buying another vehicle. Great job Mr. King. Thank you once again Nissan.
by Best Sales Experience by far from DealerRater.com
December 3, 2018
Mr. King is absolutely AMAZING. From walking in the door (not quite knowing what I wanted or needed) Every question, he answered without hesitation or giving off the air I was possibly "irritating". Explanations of model features and possibilities were exactly as the pamphlet stated but, Mr. King let me "hands on" understand the differences. He's a patient, thorough gentlemen that makes the shopping experience worth doing!
I came in on a Monday morning enjoyed great customer service from Yevgen, he allowed me to be in control of my experience. They were very patient and offered me coffee and didn???t force anything. This team was very upfront and did extra by keeping me informed on the process and procedures. I would recommend Yassine or Yevgen when purchasing a vehicle from this particular location.
Most trusted car i own
by Tinnie from Greenup
December 16, 2018
This car meets all my needs Small car with lots of room. Great gas mileage . Very sporting look but rooming for family Test drive lots car best for the money
Advisor, Nick, was great getting me in on a Saturday. I’m glad he could duplicate the problem. He also arranged a ride for me even though a shuttle doesn’t technically run on Saturdays. The car is under warranty so no issues with costs.
windshield oem is distorted .
by jake from springfield massachusetts
December 2, 2018
how can toyota sell a car with distorted windshield.look at two 2016 corolla windshields and they both had the same problem and it was OEM glass i can't believe toyota doesn't admit to problem.look through
a 2014 corolla it was fine.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
My 3rd Corolla after 1st 2 lost in accidents
by Corolla fan from Oakland, California
January 6, 2019
Before I switched to Toyota Corollas, I had several Datsun/Nissan cars. I immediately recognized the difference in quality and performance and have never looked back or to any other manufacturer.
Recently purchased a 2018 CX-5. Andre walked us through every step and option and catered the experience to our needs. He maximized our purchase while minimizing the cost. His attentiveness and laid back personality made an often daunting and stressful experience quite enjoyable. I highly recommend Heritage (and Andre) if you are in the market for a new Mazda
Most reliable and incredible gas mileage
by Al.Wilson82 from Walla Walla, WA
December 14, 2018
I love this car. I commute about 300 miles a week and the gas mileage is absolutely incredible. $30 in the tank can take you almost 350 miles! (In late 2018) And Toyota’s are extremely reliable. Just get your oil changes when it’s time, and maybe change the battery after 150k miles and this car will last you a very long time.
i WAS VERY PLEASED WITH MS. VICKIE OUR SALES PERSON THIS WAS DONE VERY QUICKLY AND PROFESSIONALY, WE ARE LOOKING FORWARD TO WORKING WITH THEM AGAIN
THANKS FOR THE GREAT EXPERINCE.
Beautiful Corolla. Low miles in mint condition!
by marlonio from Burke
January 11, 2019
I love this car. From the interior to the outside. Every bit of this is worth the money! We bought this car used with 16,000 miles. It feels new, it drives new, and even better. The car is still under warranty. You can never go wrong with a Toyota. you can never go wrong with Fred's Executive Auto.
My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
I had the best experience at Hampstead Pre-owned….I really wish I would have found them earlier on in my search for a car; not only do they have such a wide variety of cars…but the best thing is that from the minute you walk into the shop, they treat you like family. I worked with Brian who was so friendly and so easy going. I test drove everything I was interested in…and then test drove again :) He answered all of my questions and just was so incredibly down to earth.
They made the process of signing the sale paperwork so seamless and easy. They made sure I understood everything and even made a follow up call to make sure all was going well.
I will definitely be recommending them to friends and family and when I am in the market for another vehicle I will be going back to do business with them again. I cannot reiterate enough how fortunate I feel having found this place.
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