Saw the truck online. Drove 2 hours to test drive it. My salesman,Kevin, didn’t pressure me to buy it that day. Most sales people do. This was the easiest vehicle purchase I’ve ever made. Thank you Kevin for working with me to get me into the truck within the budget I had. I’m highly satisfied with my purchase and experience with R&R Auto.
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
our sales person, James, was very knowledgeable and professional in his dealings with us. we had a bad experience at motor world in wilkesbarre and james and his manager did everything to give us what we wanted.
Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
Chris M was not pushy; requested e-mail correspondence only which he did. he was extremely helpful in explaining the functions of the car especially the computer part. Everyone seemed to give their best to make it an enjoyable buying experience. car detailing was to perfection.
I can't say enough about the great customer service I received from Bob Thennes, when I purchased my 2018 Ford Escape. Even though we have had many rainy days the team at Ken Pollock Ford, Berwick add a little sunshine with their pleasant response to my questions and completing their portion of the transition from one vehicle to another. Bob Thennes did an excellent job in showing vehicles that would suit my needs, demonstrating the functions of the new vehicle, and offering future assistance if needed. The nice thing about Ken Pollock Ford is that the exceptional service does not stop at the sale of the vehicle but extends for future service needs, which I have experienced since they opened in Berwick. I never have to say where will I take my vehicle for repair because I know they will be there to help. Thanks so much!
My Frist Toyota! Stopped in out of a whim after shopping Cabela's on the other side of RT. 61, after dealing with a salesman who was out for a walk around the build during his break I ended up with a good deal almost $2000 less than any of the dealers in the Lehigh Valley with NO PRESSURE to buy right then and there. I Left and tried to bet the deal and after 3 weeks I went back and bought the 4Runner. Their service department has treated my wife and I great every time we've taken the 4Runner in for regular service. Only Problem I've had was a damaged center cap on a wheel which they replaced with no question. MINOR, Compared to some of the problems I had at other dealerships I've dealt with in my 40 + years of driving and I've dealt with all the major brand names, non-brand name, large and small sized dealers. I Would recommend Freedom Toyota in Hamburg to my family and friends!
I've had experience with most of the car dealerships in my area. I have to say that Freedom Toyota in Hamburg, PA, is a "different kind of dealership" compared to what I've experienced in the past. Both the sales and service personnel at Freedom Toyota are extremely helpful and patient when it comes to purchases, routine service, and diagnosing problems. They are definitely customer oriented rather than just trying to sell you services and products you don't need to make more money. I even brought my other Toyota vehicle purchased at another Toyota dealership to Freedom Toyota when I was having problems. They quickly diagnosed the problems and made only the necessary repairs. I have been driving Toyotas since 1988 and look forward to my next vehicle purchase at Freedom Toyota when the time comes. To me, it's worth driving the extra distance to Hamburg for a better sales and service experience.
I arranged the deal for my 2018 Forester on-line as I live 7 hours away in West Virginia. I first found the vehicle I wanted and was then swept away by the ease with which the deal was made...and it was a GREAT deal or I wouldn't have traveled 7 hours and paid for a motel and rental car to take ownership. My salesperson, David Saint, did everything I would try to do for my customers if I had his job. The general manager introduced himself to me and asked if there was anything he could do; he also gave me a dealership gift. My experiences at other dealerships have not been this pleasant. I was made to feel that I am more important than my money and I like that very much.
Service was informative and helped me understand the problem with are car,
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