The customer service is what brought me in to Tracy's. I had heard such good things about their many deals, their courtesies, no-pressure, I was not disappointed! They seemed like friends the minute I walked through the door. I can't say enough. I will keep purchasing my VW from Tracy!!!
I brought my Passat here because all of a sudden it was idling rough while stopped and the check engine light came on. i got a quick appointment, and a quick diagnosis and repair. It was a minor issue, and the labor cost seemed reasonable. Also had a (synthetic) oil change done, and it cost $25 less than my local garage had charged me, who is usually very reasonable. They didn't send me away with a list of things that needed to be done, either. I assumed I needed brakes, based on the mileage, but they said to wait until the next service interval, because they still had some life left in them. Some places would have just gone ahead with the work. Oh, and they were very nice to deal with.
I recently purchased a certified used Audi from Tracy Audi and the process was as easy and smooth as could be. Aside from pictures, I had never seen the car before taking possession but the car was accurately described and in great condition. The price was very good and the salesman, Steve T, went above and beyond to accommodate a long distance buyer. I will definitely remember the dealership for future car purchases.
I recently purchased a certified used Audi from Tracy Audi and the process was as smooth and easy as possible. Aside from photos, I never saw the car until I took possession of it but the car was described accurately and in great condition. In addition the salesman, Steve T. was very accommodating and made the purchasing process a walk in the park. I will definitely remember them for future auto purchases.
Saw Platinum Auto had a vehicle I wanted here on Cars.com. I went and looked at it. Chris was very accommodating and would make time for me to look and drive the vehicle. Once we came to an understanding I was going to buy the vehicle, Platinum took the time to look over the vehicle, checked for recalls and checked any concerns I had before the deal was finial. There was a small leak, and Platinum took the time to fix it before the sale was finial on their dime. Platinum really takes pride in what they do and it really shows. Not only did I buy my vehicle there, I will be bringing my vehicle back when and if it needs something done. A great company. Great service. Great staff. Thank Platinum Auto.
We deal with Josh Carvalho, the service manager and Bryan Wells, the service adviser. They both go out of their way to work with us in getting our fleet of Volvos in for service in a timely fashion when issues crop up.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.