This was my first time purchasing a new car, and I am almost certain that I will forever go through Kia Berlin City, and I will also be using Phil ( the man who sold me my car). They are efficient and truly try to get you into a car that suits you and your needs, at a reasonable price!
It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
I just wanted to write that I had an excellent experience purchasing an SUV from Goss Dodge this week and wanted to personally thank Denny Johnson who assisted me with my Jeep acquisition. Denny was very personable attentive and an active listener as to the type of vehicle, price range, colors and options I was interested in. He came up with several different models and price ranges for me to consider. He respected my time and wasn't trying to deliver a hard sell. As a sales professional myself I really appreciated his low key yet, amiable and helpful manner. He worked around my schedule and got back to me quickly despite be busy himself.
I wanted to recommend Denny Johnson to anyone looking to Purchase or lease cars and trucks both commercially or personally.
Thank you Denny and to the Squad at Goss Dodge to have ensured a very smooth and transparent purchasing experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
My husband and I had to buy a car and the process was a simple and fun when we walked through the doors. There was no pressure and we both felt comfortable. It was a great experience and would do it all over again!
Chuck, Tim and Kevin have been awesome in my recent car purchase with them. They have gone above board to make sure is everything is right and have all been courteous and professional.
Highly recommend them!
I suddenly needed a car fast as my old car needed too much work to pass inspection. I had been to other used car dealers in the area all week and wasn't comfortable at all with their "take it or leave it " attitude. I felt like a valued customer at 802 Auto Sales from the first phone call...Dan got me in the car I wanted fast and made it so easy...great clean car , great price and the best customer service experience. Thank you!
This is the way to buy a car. Josh was prompt and regular with e-mail communication. Process was completely transparent with before and after photos freely shown. When we came for test drive, the key was given freely without any sales pressure. We knew we wanted to buy, and the whole process of closing the deal took 45 minutes.
Impressive showroom for a used car dealer, to boot.
I'm so glad that Nissan is BACK in St. Albans, Vermont!!! It's been too long since we've had a quality Nissan Dealer in Northern Vermont. The sales and management staff are incredible! If you're in need of a vehicle, new or used, Nissan of St. Albans has a great selection of BOTH!
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