I recently had the pleasure of working with Alex Hernandez during my car-buying process, and I couldn’t be happier with the experience. From the moment I walked in, Alex was friendly, professional, and genuinely interested in helping me find the right vehicle without any pressure or pushy sales tactics.

I have had 3 of these over the past 18 years, the most recent being for the past 8. Same model - E350 4Matic. This model is solid! Before I purchased my first E350, I checked with Consumer Reports on reliability, cost of ownership,etc. This car came out as RECOMMENDED and it does not disappoint! I'm sorry if people who have reviewed this car negatively have done so based on limited personal experience. But as a long time E350 owner, I can tell you if you take care of this vehicle, it will love you back. I have had VERY LITTLE go wrong with my cars, so the 'high cost of ownership' just does not come into play if you do what you are supposed to do while owning it.

To whom it may concern: NO ONE will read this. If I am wrong: call me or e-mail me. After driving 4 hours, I now know that CARMAX misleads their future customers. We specifically asked if the Mercedes E Class 350 was in great condition as we had a long drive ahead of us and planned to trade in, and drive the new Mercedes home. We were told, "it is just as pictured." First, if I am to pay top dollar (and then some more because this is CARMAX), I expect the used car to be in very good condition. I also assured my wife that , "this is CARMAX. You pay a few thousand extra, but it is worth it because they have top quality cars, and they are in great condition." We arrived to find a large ding in the passenger door; numerous scratches on the trunk and rear bumper from load/unload carelessness; paint blot on another door; and a 6 inch paint mark on the rear bumper from a careless driving incident; WORSE of all: the interior Wood Paneling/trim was all foggy from some sort of water build up on beneath the plastic. We walked back to our car and drove home . I was expecting a seamless: walk-in, test drive, get my Trade in Value, and drive away. All we did was drive away. VERY disappointed.