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Hendrick Lexus Charleston

(4,198 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Service was performed on schedule as promised. I am a...

Service was performed on schedule as promised. I am a return customer who has had the pleasure of working with Jared who I request and never disappointed. God job Lexus service..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dave And Denise, we really appreciate your feedback! Thank you for your loyal customer relationship here at Hendrick Lexus Charleston. Reviews like this give us motivation and help us ensure we provide high-quality care for each guest every time! If you have any further questions, please give us a call. We're always happy to help!

Pleased as always

After ten years in Charleston (and decades in Atlanta) we still return to Lexus for our cars. Lexus offers an outstanding product and Charleston’s Hendrick Lexus maintains a great sales and service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Janet, Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston! We hope you have a great day!

General Maintenance on my 2016 RX350

Always good service, friendly, attentive staff. Received a loaner for my use for the day. Car was ready on time, cleaned up, and ready to pick up upon my return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kris, your satisfaction is our top priority and we're glad to hear you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

The dealership is exactly what, and how a customer would...

The dealership is exactly what, and how a customer would want it to be..... excellent service, knowledgeable and fair with everyone, the best service department and always accessible to the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Romangela44, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Jerad Young was particularly helpful. I was short of...

Jerad Young was particularly helpful. I was short of time to have the maintenance done, as I had to meet repair people at my house, and then drive to Charlotte for an appointment. He was able to get the maintenance done by getting extra help, and I was able to meet my other appointments for the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kinglisb, we're happy you found our staff - especially Jared - to be so supportive during your experience here at Hendrick Lexus Charleston. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I would like to thank Kathy Hormon and the Lexus team for...

I would like to thank Kathy Hormon and the Lexus team for excellent care and repair of my Lexus!! Kathy was so helpful in listening to my questions about the recall on my cat! I loved being able to see my car being serviced through a video on my phone by a great skilled mechanic who explained in detail the status of my cars health! He also was thorough in finding a nail in my tire which he repaired! Kathy also asked Teressa to attach my phone to my Car so that it would work without having to hold my phone! I am so very happy with my RX 350 car and Lexus Service Team for their care and excellent skilled team ! I have always had great results with Hendrick Lexus of Charleston SC! Thank you!!! ❤️❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Debbie, thank you for your praise and kind comments about our team. Reviews like this give us motivation and help us ensure we provide high-quality care. We will pass along your praises to Kathy & the team and we hope to see you again in the future. Should you need anything else in the meantime, please do not hesitate to call us. Until then, take care!

Thanks to Tamara Tobin and team for Great Service

Thanks Again to Tamara Tobin and Team. I always enjoy Her Interest and concerns for My older Cars. 2-2006 LS430’s. Thank YOU to My service Technision who always does a concise overview and Repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Steve Altman, we're happy to hear you had such a positive experience with our team! Your satisfaction is our top priority and we hope we can be of assistance in the future. Take care!

Great Service

Jared and his team always make servicing my car so easy. He is trustworthy and knowledgeable, and is straightforward about my options. I also received a video from the tech who did the work, TJ - I have never been better informed and more comfortable about fixing my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience! We're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

Excellent service, as always! Jared is trustworthy,...

Excellent service, as always! Jared is trustworthy, knowledgeable, and friendly - he makes sure I am well-informed and he is always straightforward and clear about what my options are and why.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ssl07023, thank you for sharing your positive experience! We're glad to hear Jared delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Excellent service and friendly environment. Eager to...

Excellent service and friendly environment. Eager to provide complete customer satisfaction. Work completed in a timely manner. Had an opportunity to look a new models and to consider an opportunity to up-grade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gerald Whitley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!