Reviews
Andrew Jur was very helpful and informative. Ease of...
Andrew Jur was very helpful and informative. Ease of doing business was exactly what you like as a customer. First class service and communication. Great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chucka, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Really appreciate Lexus and their service team, and how...
Really appreciate Lexus and their service team, and how they are changing the dealer service experience. Loved the video inspection by Brendan Jones behind the scenes. Jared Young made everything easy up front. And an honorable mention to Bill Ferguson, who I’ve worked with many times in the past. Thank you, Lexus, for all your hard work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jacob24, we are so happy to read such a great review about our teammates here at Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
JARED YOUNG IS ALWAYS GREAT HE is ONE OF THE REASONS I DO...
JARED YOUNG IS ALWAYS GREAT HE is ONE OF THE REASONS I DO BUSINESS WITH LEXUS OF Charleston. Dealer service is the most important Factor in my sales choice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Johnny Mac, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Purchasing a ES 350
Ben Gates did a outstanding job making us feel like family.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dean Musso, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Chris
Chris was awesome and professional. The waiting room and restrooms were clean, which during pandemic is reassuring. I would recommend this service department to anyone with lexus. Chris is a great asset to company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Debby Dang, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
Excellent service each and every time I'm in the...
Excellent service each and every time I'm in the dealership. Staff is friendly. Bill Ferguson in service has been my service person and will continue to be. He's very knowledgeable and friendly. Great to have conversation with. Bill is 10 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Latenitedj55, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
Service on RX350
As always, all Lexus personnel were attentive, professional, courteous, and kept me informed on the progress of the service on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry Karns, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
5 Stars for John!!
John Totaro deserves a 5-Star Rating! He helped me with the purchase of a beautiful Mercedes Benz. I suggest that you ask for John for great service. No pressure, very polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ben Mill, thank you so much for your positive comments about Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
Lexus
Always a great experience! A loaner was waiting on me, dropped my car off and picked it up later that day. A video was sent to me showing the outcome of the scheduled maintenance performed. Could not have been easier!?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donna, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
Great service
Excellent facility. Courteous staff made the experience very valuable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mohan B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston