Reviews
Jennifer Reed
I have serviced with Bill Ferguson he has been my service rep for years. I would give him 10 stars if I could. I always would recommend Hendrick Lexus Charleston.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer Reed, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Once again Pat Welsh made our wish come true and got us...
Once again Pat Welsh made our wish come true and got us the car we wanted; as well made the purchase effortless and a pleasure. If you need a vehicle call Pat and he will get you what you want. I will never go anywhere else as long as Pat is there. Thanks for everything....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, we're happy to hear you had such a positive experience with Pat! We look forward to your next visit! Take care!
Service
Andrew was very helpful and fit my car in for service on short notice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tt, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
laurie.herrington@gel.com
The service technician was very efficient with the check in process and the loaner was perfect. Excellent service as usual!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Laurie Herrington, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kenny Michaels
Great place to buy a car. Sales person was great. Spent 4 hours with us driving cars. Very knowledgeable and courteous closing was easy. No high pressure
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth Michaels, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
Jared Young is incredible to work with. He never fails to...
Jared Young is incredible to work with. He never fails to exceed more than my expectations! He is kind, takes time & very knowledgeable! Great guy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Debbieedelong, we're glad to hear you enjoyed your visit with Jared! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jared Young was my service advisor; he was personable and...
Jared Young was my service advisor; he was personable and attentive. He took my concern seriously and had the tech come and speak with me after checking out my car. Took longer than I thought, but was financially painless, as it was covered by the Certified Pre-Owned program.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mddam, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Reason for service - nail in my tire
My service advisor - Tamera Tobin is most accommodating and professional. She always looks out for my best interest. This service was no exception. She made the experience as painless as possible and saved me some money as well. It was near the time to replace three of my four tires. She and I consulted on my upcoming travel plans and the risk that may pose based on the condition of those tires. We both agreed for safety reason, to not fix the tire with the nail but instead to replace the three tires that were nearing replacement conditions. During the service, it was noted I had a LED lamp out. She called to advise me in advance and the decision was made to replace the lamp at the same time. She, along with her manager, Daryl, were able to soften the blow of that cost. I do not see myself ever doing business with any other dealership. Every person in that dealership treats me with the utmost respect. They are like family to me. That gives me great peace of mind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty Lynn Mills, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Andrew Jur was my service provider. He was professional,...
Andrew Jur was my service provider. He was professional, courteous and attentive. I was in and out with my car washed much quicker than I expected. Thank you Andrew and your team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ebsmoore1, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Andrew. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
Always receive excellent service and Kathy Harmon is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kkm, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
