Reviews
Door handle recall and 10,000 mile service
Always get great service Tamara is a great service rep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard Davies, we're glad to hear you enjoyed your visit with Tamara. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
I visited Lexus of Charleston February 1st and was...
I visited Lexus of Charleston February 1st and was assigned to Chris Lowry in service. Chris was very personable and made me feel welcomed ready to accommodate my needs. He explained the services and estimated the time frame. The service was completed on time and Chris reviewed the check up and also explained what the next 10,000 check would include. Very helpful, courteous and knowledgeable young man. A credit to the dealership! Can’t rate the charge as it was the 5,000 checkup.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Johndkaras, thank you so much for your positive comments about Hendrick Lexus Charleston and our teammate Chris. If you're ever in need of more help, please let us know!
Service
Tamara Tobin is always a pleasure to work with! I have purchased my last two cars at Hendrick’s. It is nice to have a loaner car available also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy Hardgrave, thank you for your kind review; we are happy to pass along your comments to Tamara here at Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
Unfortunately my Lexus needed service while I was out of...
Unfortunately my Lexus needed service while I was out of town. I checked the Internet and found Hendrick Lexus of Charleston in South Carolina. Andrew Jur the service consultant was excellent. My overall experience was excellent, as he actually listen to me. He took care of my problems and I was on my way in two short hours. I had expectations that sitting there all day as they were very busy. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your recent visit details with us. We appreciate the feedback as well as the recommendation! Please don't hesitate to reach out if there's anything additional we can do for you. Until next time, take care.
RC350
In the process of purchasing our RC350 we dealt with David in the financial office.He is one cog in the wheel of a well oiled machine.This young lad is definitely not “wet behind the ears” he’s efficient and knowledgeable.The whole went very smoothly because of his expertise.Sometimes the people behind the scenes don’t get the recognition they deserve. David is #1 in our book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Theodore Haase, reviews like this give us motivation and help us ensure we provide high-quality care. David strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Customer
Kathy Harmon in service was the best. Friendly, informative, and knowledgeable. Second time I have used her. She makes you feel at home. It’s not just a job for her
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca Shroff, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
Recently we purchased a new Lexus RC from Lexus of...
Recently we purchased a new Lexus RC from Lexus of Charleston.Nothing runs better than a well oiled machine.Now another cog in the wheel is a lad by the name of David.This guy was top notch in guiding us through the financial side of the purchase.One good cog in the wheel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ted, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston! We will pass along your comments and praises to our team and feel free to reach out to us if you need anything. Have a wonderful day!
Excellent
Tamara Tobin was my service advisor and I had a perfect, stress free experience thanks to her. Clean office and great customer care. Thanks Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marshall, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Great service!
Tamara Tobin was very knowledgeable about the service I need for my Lexus. She explained the warranty from their dealership and the extra one I purchased. Thank you Tamera!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Johnsey, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Regular Maintenance
Came in for a tire rotation and oil change. My service consultant, Chris Lowry, gave me 5 Star service. He was knowledgeable, personable, and helpful. The work on my car, as far as I can tell, was done perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bchbum 12, we are glad Chris could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
