Reviews
Great Service!
I hvae been uising Hendrick Lexus for many years and the sevice has always been great; i consider Tamar Tobin my personal sevice adviseor who always advises me on what is needed and why.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Denva, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Professor
Tamara Tobin is a fantastic service counsellor. Always great! Scheduled me, provided a loaner, helped every step of the way. Would recommend her to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Bill Lee was amazing! Coming in solo as a woman, he took...
Bill Lee was amazing! Coming in solo as a woman, he took all the stress away and showed me every detail on my car! Sold!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ash1099, thank you so much for your positive comments about Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
Recently purchased a 2021 Lexus from Terrance Middleton...
Recently purchased a 2021 Lexus from Terrance Middleton at Henderick Lexus. The sales process was very smooth and Terrance was a true professional. This was the second Lexus I have purchased from Terrance and I would not hesitate to purchase another one
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
New SUV purchase
Easy process. Staff involved all helped in making it a pleasant experience. Little far to go but was closest dealer to us (2-1/2 hour drive one way) but worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tricia, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!
Excellent service
Kathy Harmon helped me navigate the first service my wife’s car. The service process was supper efficient and they kept me updated throughout the process. I look forward to my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charlie W, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!
Mr. Bill
Kathy is the bomb! Exceptional communication skills and great personality. In and out. Budda bing, budda boom. Your loaner program is noteworthy without which I would probably not venture the 20 miles to get my Lexus serviced at your facility. Keep trying to establish a dealership in the East Cooper area. There are thousands of us over here driving your product. Thanks. Bill F.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill F., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I needed a new key and had Andrew as my service rep! This...
I needed a new key and had Andrew as my service rep! This is the third time I’ve been able to get Andrew and am never disappointed! In an hour I had my key! He is very friendly and professional. I thought his last name was Fairchild but may be mistaken.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rrbcbarth, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
ES360H 2020
Service Department sets the example all such businesses should strive for. My service representative Is just a joy to work with and I’ve never been disappointed or made to feel anything less than a special customer. Tamara is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Timr, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Nancy Klimovich
Very Good and friendly customer service. However, I live 2.5 hours from dealership. Very inconvenient. Need a Myrtle Beach, SC location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy Klimovich, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston. We will definitely let the manufacture know about your request. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.