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Hendrick Lexus Charleston

(4,200 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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2016 Lexus ES 350

Dane was our sales person who great. Finance manager was also great. Took my car for service spoke to Kathy who is our service advisor she took care of everything I needed and was all done very quickly. Love the whole experience doing business with Hendrix of Lexus in Charleston,SC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with Dane and Kathy! We are always more than happy to assist you if anything else comes up. Take care!

customer satisfaction

THis is my 2nd time to this dealer for Service Maintance on my 2017 Lexus RX 350. Both times my Service advisor Kathy Harmon was professional, courtious and helpful. I have been happy with the service i am receiving from this dealership and my Servce Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Happy Lexus Owner, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hendricks Lexus Charleston SC

A first class outfit. I have been going to these people to buy cars and get them serviced for 25 years. Service department is excellent although pricey, makes one confident they will do a good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William Major, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. If you have any further questions, please don't hesitate to reach out!

Great experience!

As always Kathy Harmon makes servicing my RX 350 easy! Dropped car off, picked up loaner and was was out in less than 15 minutes...and the same when picking my car up after service was completed :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mmw, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Bill Ferguson has been my service specialist for about...

Bill Ferguson has been my service specialist for about ten years and two different Lexus vehicles. He has always provided me with the highest 5-Star assistance, regardless of the nature of the service work. I am amazed how he can always be so cheerful and friendly in such a demanding and sometimes stressful job. This is the first time that I have succeeded in leaving a review, and Bill definitely deserves the highest rating. ~~~~H.C. Heinz~~~~

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Airnsea, thank you for your kind review; we are happy to pass along your comments to the teammate Bill here at Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.

Service

Came in for my 5000 mile check up and treated very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gary Wilhite, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

My First Service Experience

During my visit and experience at Hendrick Lexus Charleston Chris Lowry provided exceptional customer by going beyond the call of duty to ensure that all of my car service needs were met. He had integrity and communicated well as to what was expected of me as the owner of vehicle. He further expounded about the urgency in maintaining proper maintenance so that I could dependability out of my Lexus. He also respected my love passion to drive my current vehicle. So without hesitation, I write this review in hopes that not only Hendrick Lexus gets the review that it deserves but also Chris Lowry. He represented this company with with zeal and the zeal that’s remarkable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Juanita Simmons, thank you so much for your positive comments about Hendrick Lexus Charleston and our teammate Chris. If you have any further questions, please give us a call. We're always happy to help!

Another excellent experience.

As always the service was efficient and well-done. The service rep Kathy Harmon did an excellent job in getting the work started and finished on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deacon Paul, thanks for your praise and kind comments about our teammate Kathy. We do hope we can be of assistance in the future. Take care!

Service Lexis

Service was efficient as scheduled service maintenance was performed within time frame given. Service department members were courteous, especially Mr. Lowry. I highly recommend Lexis service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bob,Sc, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Chris. If you have any further questions, please give us a call. We're always happy to help!

Kathy Harmon with Lexus service was very helpful

Kathy Harmon was very helpful and knowledgeable. I would recommend Kathy and her team at Lexus of Charleston to my friends and family. Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joe, we're happy you found our Kathy to be so supportive during your experience here at Hendrick Lexus Charleston. Until the next time we meet, take care!