Reviews
Oil Change
I get my oil changed for my GX here because they also clean the truck as a courtesy. I would suggest you keep up with your service intervals and this is a great place to do it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesse Nelson, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
NX300
Kathy Harmon was very professional friendly. We were provided a loaner. Maria the tech person was very knowledgeable. The facility was clean. Coffee and water was offered in the waiting room. However, unlike another Lexus dealership, this one did not offer snacks, like bagels, muffins, club sandwiches, etc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alex, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Service Survey
I always have a good service experience at the Lexus dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony Daniel, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
I. Chery
Kathy Harmon serviced my car without having an appointment. The service was fast and solved the problem promptly. My car is at 175,000, I hope to keep it running for another 175,000 miles with Ms. Harmon superb customer and satisfaction
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chery, we're glad to hear you enjoyed your visit with Kathy! If you have any further questions, please give us a call. We're always happy to help!
Good experience
It was very nice working with Kathy Harmon to set up and receive service on my NX200t. The car was ready faster than expected, which is always a good surprise. I will return to them for my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda Schrum, we are so happy to read such a great review about Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Andrew Jur, my service advisor, was quick to respond to...
Andrew Jur, my service advisor, was quick to respond to my tire emergency and had me back on the road in a short time! Hendrick Lexus and Andrew always make my service visits pleasant. Thanks for the great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
D Kolb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We sincerely thank you for the positive review, and look forward to seeing you again soon!
We had such a great experience when our Lexus was in for...
We had such a great experience when our Lexus was in for service that I decided to purchase another Lexus. Thanks for making our stay stress free!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shane, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Service on Lexus NX and RX SUVs.
Outstanding service and staff. Service rep Tamara Tobin is outstanding! Facility is excellent-comfortable, clean, accommodating ! Would recommend Hendrick Lexus to anyone interesting in a purchase and/or service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pete, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Great Service
Great experience visiting Hendricks Lexus from the customer service to getting my car serviced. Very professional group of folks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms Lady Di, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Service
I brought my car in because it was making a noise. Tamara Tobin took amazing care of me and my issues were fixed very quickly. I would highly recommend this dealer and Tamara Tobin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adina Walden, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please give us a call. We're always happy to help!
