Reviews
Jared was great. Helpful and thorough. With 125,000...
Jared was great. Helpful and thorough. With 125,000 miles on my car it came out like new, beautifully washed and vacuumed. Thanks for such great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ekboyle10, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Quality Service
The service department has been taking care of our vehicles since 2008. I have never had an issue with the repairs and maintenance that wasn't justly resolved to customer satisfaction. Kathy, Bill, and Tamara have always looked out for the customer's best interest. Kathy Harmon has always been courteous, trustworthy, fair, prompt, responsive, and goes above and beyond. If any of them left I would seriously consider taking my vehicles elsewhere. Though I hardly see or meet them, I also want to recognize and greatly appreciate the technicians that continue to keep the level of quality up at this service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joeyp, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Sonja
They were very professional and very speedy in the repairs to my car! I would recommend them! I think Lexus has the best customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sonjad, thank you so much for your positive comments about Hendrick Lexus Charleston! We do hope we can be of assistance in the future. Take care!
Jared Young is an outstanding young professional. I know...
Jared Young is an outstanding young professional. I know I can rely on his guidance and trust the safety of my car. Thank you Jared
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shirleyhane, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
I always have a great experience with Lexus of Charleston...
I always have a great experience with Lexus of Charleston service department. Jared Young is super polite, always smiling and he goes above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Natalie Sonekar, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jared Young was an excellent contact when I came in for...
Jared Young was an excellent contact when I came in for my service appointment. He communicated well and kept in contact with me throughout the appointment. He was able to provide me with an estimate for my next scheduled maintenance appointment and I appreciate having this information. Thank you Jared!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Jared treated me like a VIP and made my service visit a...
Jared treated me like a VIP and made my service visit a pleasure. I rate 10 stars out of 10. In truth the entire dealership is a pleasure to deal with but I found Jared to be special.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Fjsmolar, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jared Young went out of his way to make my service...
Jared Young went out of his way to make my service experience with Hendrick Lexus of Charleston enjoyable. Always a pleasure visiting and doing business with this fine dealership! They keep my 2008 LS460L Looking and running great and I would highly recommend Hendrick Lexus to help you buy a new or pre-owned Lexus or to keep yours running great! And...What a beautiful facility!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike J, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! We're looking forward to your next visit with us!
Mister
Kathy Harmon was very helpful and polite. We were in and out in the 90 minutes as promised. Waiting area was clean , comfortable and safe. Overall a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Byron Rodgers, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. If you have any further questions, please don't hesitate to reach out!
Nick was professional and listened to our requests for...
Nick was professional and listened to our requests for checking/questions on our vehicle. We were pleased to meet him and will ask for him on our next visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Usc Moore’s, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston!