Reviews
Jared Young is a pleasure to work with. I appreciate...
Jared Young is a pleasure to work with. I appreciate Lexus replacing my tire that had a nail. This is the second tire in a year they replaced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dukesb00, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
Nick Judkins our service person was thorough and...
Nick Judkins our service person was thorough and explained the process perfectly. We were in and out within the specified time and the cost for maintenance was precisely what was estimated. All staff we encountered were friendly and helpful. I've been here twice for service and been very impressed. Good chance this is the place I'll buy my next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Deacon.50, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Jared Young made this a terrific visit. The check in...
Jared Young made this a terrific visit. The check in process was quick. Service was great. The maintenance was done in a timely manner. The whole process was a pleasure
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Linda, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hendrick Lexus Charleston has a commitment to excellence...
Hendrick Lexus Charleston has a commitment to excellence like no other! The employees are knowledgeable and extremely personable. This company goes beyond what is expected and make you feel like royalty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rlcorbett82, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Representative
Kathy Harmon was an excellent Service Representative.She was very professional and efficient. She secured a loaner car for me as soon as available. When I realized the windshield wipers had not been replaced as promised, she immediately took car back into shop had this done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Emily Hamden, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston
Regular Service
Good job as usual by the Hendricks team. My wife as in and out in very quick time, as she had requested. We were able to get an early slot which was what she has requested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan Seabolt, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Review
Christopher Lowry was my service technician and he went above and beyond to help make sure everything was update and repaired. I went in due to a flat tire on my car and the service was quick and easy. He explained everything thoroughly I went in frustrated due to my tire and left happy! Truly recommend Chris for any help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shakera Bright, thank you so much for your positive comments about Hendrick Lexus Charleston! If you're ever in need of more help, please let us know!
I have worked with Jared for numerous services over the...
I have worked with Jared for numerous services over the past two years and he has always done an outstanding job. I plan to keep coming back for my GX460 service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeffs, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
I appreciate Andrew Ju for his fast and efficient service...
I appreciate Andrew Ju for his fast and efficient service on my maintenance. I have always had a great service at Hendrick's dealership. I was glad they were able to get me in and out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dspratlin, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
My experience with Hendrick
Excellent, everything was a smooth experience, I would come back to this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ed Abraham, we are so happy to read such a great review about Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.