Reviews
Fast, reliable service with friendly and helpful staff,...
Fast, reliable service with friendly and helpful staff, especially Jared Young who always welcomes you with a smile and a great attitude. Even when service is expected to take longer, getting a loaner is always a breeze. Coming to this dealership is never a problem because I know I will be taken good care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yetza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Please don't hesitate to reach out if there's anything additional we can do for you.
Fantastic experience
I had a fantastic buying experience! The staff was very friendly and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kim Watkins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Amazing service!
I had my 50k mile service done here and was amazed at the level of service I received both to my car and by the staff at Hendericks. My car is running in tip top shape and my service advisor Chris was great! He helped me get a loaner even when the morning was running a bit behind. He made sure my car was taken care of and was professional, kind, and very polite. My Lexus dealership back in Colorado has never given me this level of care before.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beth Compton, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Great service. Finished the work ahead of estimated...
Great service. Finished the work ahead of estimated time. I loved the video review of my car by the mechanic. Jared Young was Perfect. I saw him handling multiple customers and never skipped a beat. He made me feel like I was his only customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My husband and I are very pleased with Hendrick Lexus...
My husband and I are very pleased with Hendrick Lexus Charleston. Jared Young is great to handle any car problems we might have and of course Lexus maintenance. We feel that we are in great hands with Jared at Hendrick Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Georgiaspencer27, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jared Young did an excellent job. I would recommend...
Jared Young did an excellent job. I would recommend service with Jared for any service needed. Jared was friendly and have great customer service skills.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marlon, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston
`I really had a great experience with Linda Barry and...
`I really had a great experience with Linda Barry and David Wagoner with the buying process on saturday 1/2/2021 it was the best ever they both was very well educated about everything and more.After my sister experience with Nissan of north charleston it was extremely terrible.Linda Barry and David Wagoner was so much fun they made us feel like family.They are a great access to your dealership Go Linda and David the best ever and I will stay with Lexus forever.God bless all of you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Great customer service.place is clean and everyone treats you great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mikell White, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Lexus service visit
It was a very good visit. My service consultant Andrew was very professional and thoroughly explained everything. And my vehicle was ready even before the time it was promised. Thanks guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Donny Kolb, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Always a pleasure to work with Jared Young. Goes over...
Always a pleasure to work with Jared Young. Goes over everything needed for service. Keeps us updated. Is sure that we understand what services were performed. Good job, Jared!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gasman1, thanks for your praise and kind comments about our teammate Jared. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!