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Hendrick Lexus Charleston

(4,202 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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The visit was pleasant, and they were quite tim...

I always carry my car to this dealership, because they always do Excellent work. This is now my 4th Lexus, and I have had each of them serviced here. That has to tell you something about this service department. I plan to continue using them, as long as they plan to continue offering their exceptional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Glenn, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jared delivered as promised, On time. No added service...

Jared delivered as promised, On time. No added service charges. Car was disinfected. Escorted me to my car when service was finished. Will work with Jared in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Consumer response

All of a sudden the rearview mirrors won't close when I lock the car.

Jared Young, and the incredible team he works with,...

Jared Young, and the incredible team he works with, always go above and beyond with great customer service, attention to detail and excellent quality work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Andrew Jur went above and beyond as did the master...

Andrew Jur went above and beyond as did the master technician who spent a lot of time explaining the car mechanics. He was gracious enough to ride in the car so the me and explain a lot of things. They both were great and I appreciate the fantastic service s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Brdalm, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

Jared Young in service was very professional and helpful....

Jared Young in service was very professional and helpful. He welcomed my questions, addressed my concerns and gladly explained in detail the work performed on my car. This was my first service visit after purchasing my car in June from salesmen Raymond Rhett who was equally professional, helpful and kind. Our overall experience at Hendrick Lexus Charleston has been outstanding and we look forward to continuing to do business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Mchbaker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We're happy you found our staff to be so supportive during your experience. Thank you, and have a fantastic day!

Sumter DeBrux at Hendrick Lexus made my car buying...

Sumter DeBrux at Hendrick Lexus made my car buying experience simple and such a pleasure! Matt assisted with setting up the technology features on my car and made it a fast seamless experience. Thank you for making my buying experience such a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with Sumter. Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent service and very professional. Nick Judkins...

Excellent service and very professional. Nick Judkins took time to explain all the diagnostic test the service department had done and the results. We are grateful Lexis of Charleston has such a competent and knowledgeable service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

D. Coley, thanks for your praise and kind comments about our teammate Nick. We look forward to your next visit! Take care!

Manny Con

Finest dealer in the low country. Excellent service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Manny Con, thank you so much for your positive comments about Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.

Mr. Nick Judkins was very professional and helpful. I...

Mr. Nick Judkins was very professional and helpful. I appreciate the explanation he gave me on my car's issues and necessary repairs. He is knowledgeable about my car and able to provide me with the answers from my inquiry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Amy, we are so happy to read such a great review about Hendrick Lexus Charleston! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Great Experience!

Kathy and Nick have always taken great care of me during my services at Hendrick Lexus Charleston. They scheduling is easy and convenient. They make sure i have everything I need with regards to servicing and ensure I have a loaner car or a ride home during the process. I definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Devin F, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston!