Reviews
Mr. Nick Judkins was very professional and helpful. I...
Mr. Nick Judkins was very professional and helpful. I appreciate the explanation he gave me on my car's issues and necessary repairs. He is knowledgeable about my car and able to provide me with the answers from my inquiry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amy, we are so happy to read such a great review about Hendrick Lexus Charleston! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hendrick Lexus of Charleston is Top Notch!
Kathy Harmon is a wonderful tech for Hendrick Lexus of Charleston! Very attentive to her customer's needs and questions. Always a pleasant and efficient process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Neil Thomson, thanks for your praise and kind comments about our teammate Kathy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Survey about repair work
Jared Young did a great job helping me! Lounge is very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rosemary Mcalhany, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.
Always a great experience. Jared Young is our service...
Always a great experience. Jared Young is our service manager, he explained everything in detail. Also got me out in a curtesy car quickly. Also called to inform me of progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Travis, we are so happy to read such a great review about Hendrick Lexus Charleston! Thank you, and have a fantastic day!
Average Service with an honest review
I went for a routine service when my tire need to be replaced due to a nail puncture. The extended service time was quite the inconvenience to my day however I did appreciate Kathy being helpful and friendly in the process. They had light refreshments available to customers and patrons alike, though they lacked Like snacks such as chips or nuts. My appointment was at 11 AM, and ended at 2 PM. It shouldn’t be that long of a wait for a Saturday, But nonetheless my warrantirs covered the service being done.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joshua Hall, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact (Cali Young, Reputation Manager at 843-852-4672). Thank you for your time and we look forward to hearing from you soon.
Jared Young is my service rep, he is the best...
Jared Young is my service rep, he is the best representative of Lexus of Charleston, the way he deals with you no wonder he is mentoring Chris. Jared is always courteous, friendly, and goes over and above. Great attitude and great service Thanks Jared I appreciate you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robertneelam, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Jared Young and his assistant Chris did a great job for...
Jared Young and his assistant Chris did a great job for us today. We appreciate having a loaner vehicle provided while our vehicle was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam C, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!
Jarad Young and his team did an awesome job on my car. He...
Jarad Young and his team did an awesome job on my car. He was informative and honest on the service my car needed. He took the time to answer all the questions I had about the service and not rush me, even took the time to give me restaurant recommendations since I had traveled from North Myrtle Beach,SC to have my Lexus serviced. This will be my Service center for my Lexus from now on. Wonderful Team !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
Always a fabulous experience with nick judkins!!! The...
Always a fabulous experience with nick judkins!!! The service is always over the top!!! nick is always so informative friendly & respectful!! Very professional !!! Reason I will stick with lexus all about the service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ggswoop, we really appreciate your feedback about our teammate Nick! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding Service
We came in for service and our service representative was outstanding as always. Tamara always gives us excellent customer service as well as the entire Lexus team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alisa Locke, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Please don't hesitate to reach out if there's anything additional we can do for you.