Reviews
I took my lexus to Hendrick Lexus in Charleston for...
I took my lexus to Hendrick Lexus in Charleston for service. Friendly staff. Bill Ferguson was very friendly, supportive, and professional. I was very pleased with my visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rwalton, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nick Judkins was new rep ... very kind. Service was...
Nick Judkins was new rep ... very kind. Service was great as always! I was informed the internal motor that works the hatch is no longer working. It would cost $900 to repair. Too much. We will just manually lift the hatch. Not happy but not going to spend that kind of money to fix that!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Vcorbitt, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! Thank you, and have a fantastic day!
Very pleased with the knowledge and high service...
Very pleased with the knowledge and high service standards at Lexus of Charleston. Jared Young my service reprehensive delivered top notch service with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael.silverman, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!
Great experience purchasing my new to me car. Friendly...
Great experience purchasing my new to me car. Friendly staff who went above and beyond. Michael was very friendly and helpful through the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Adriaschroff, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Raymond Rhett II, Zephyr Chmura and Teresa Roger's was...
Raymond Rhett II, Zephyr Chmura and Teresa Roger's was very professional, efficient and great customer service. They made my experience of buying my first Lexus wonderful. I was treated with so much respect. I will definitely recommend Hendrick Lexus Charleston dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ladyloveshi, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with our teammates! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I recently went to Lexus of Charleston to get my Lexus...
I recently went to Lexus of Charleston to get my Lexus serviced. Nick Judkins was my service consultant. Nick has excellent customer service experience and provided me with the best customer service I've ever had at Lexus of Charleston. If you need your Lexus service go see Nick Judkins at Lexus of Charleston and he will make sure your Lexus is serviced. He will keep you updated on the progress by telephone or text messages along with pictures of the update process. Talk about top notch service indeed, go see Nick Judkins in the service department at Lexus of Charleston.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Regi012001, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Great experience overall. Nick Judkins was a real pro....
Great experience overall. Nick Judkins was a real pro. Service was completed thoroughly and in a timely manner. Recalls were addressed and routine service addressed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Khd, thanks for your praise and kind comments about our teammate Nick! We're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help!
THIS IS THE DUMBEST THING YOU COULD REQUIRE. IF I DO...
THIS IS THE DUMBEST THING YOU COULD REQUIRE. IF I DO NOT WANT TO WRITE ANYTHING i SHOULD NOT HAVE TOO. TERRIBLE REQUIREMENT .. DOES ANYONE READ THESE MESSAGES. NEXT TIME I WILL GIVE A MINUS RATING. ADD THE STUPID NAME VERIFICATION AT THE END. LEXUS DOES NOT WANT THESE DONE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, my name is Cali Young, the Reputation Manager for Hendrick Charleston. I handle answering ALL of our online reviews to ensure our guests are 100% satisfied. It is a HUGE part of the Hendrick and Lexus cultures to take care of our customers to the best of our ability. We truly do care about you and all of our customer's reviews. It is a great way for us to learn and improve. After all, online reputation is extremely important to people shopping online for any product. If you have any questions or if there is anything else I can help you with please feel free to reach out to me at any time. My number is 843-852-4672. Thank you and have a great day.
Cali Young This is just a canned response. You did not even read my comments. Grumpier if possible.
Great experience! Couldn’t hope for better service....
Great experience! Couldn’t hope for better service. Jared is wonderful. We will be back for future service. I’ve never had such great visit to the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sme, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We can't wait to see you again, have a great day.
came in for a scheduled service appointment was...
came in for a scheduled service appointment was overlooked when we first drove in but finally a service rep. came over and checked us in ,then Jared Young stepped in , made us feel welcome and at home, kept us informed about the routine service that was being done and answered all my questions. Will continue to service my car at Hendrick Lexus Charleston. Thank you Jared Young, 5 stars to you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
C Ravenel, thanks for your praise and kind comments about our teammate Jared! We're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help!
