Reviews
Jared Young
I had my car in for its 110,000 mile service. Staff is very courteous and helpful . My service rep was Jared Young , he explained everything thoroughly and he was very professional. I will continue to have my car serviced @ this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laurie Tyree, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We do hope we can be of assistance in the future. Take care!
Best dealership ever!
I have now bought several cars from this dealership and it has always been a true pleasure to work with them. Bill Lee is a wonderful salesman that will work hard to get you what you want. I can’t recommend this dealership if you are in the market for a car and be sure to ask for Bill!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason Overby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Please don't hesitate to reach out if there's anything additional we can do for you.
10/10 Experience at this dealership. Wilbur Wiggins was...
10/10 Experience at this dealership. Wilbur Wiggins was the most honest and helpful sales consultant I've ever spoken with. My fiance and I drove away in a dream vehicle at an amazing price. Wilbur never once tried to pressure us into anything, and got us the absolute best price he could the first time around. No haggling, no back and forth. Went in, drove the car, signed the paperwork, easy as that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Grantdomingo1615, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston!
We want to thank Sumter deBrux for being so knowledgeable...
We want to thank Sumter deBrux for being so knowledgeable and caring when we bought our 2021 Lexus LX570. From the search to the sale, he was the best! We certainly recommend Sumter to everyone purchasing a Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2smurfs, we're glad to hear you enjoyed your visit with Sumter! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston
Bill our service advisor was great. Car was ready before...
Bill our service advisor was great. Car was ready before estimated completion. They even washed the car. Final bill was less than originally quoted. Great service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dnimocks, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!
Hendrick Lexus Charleston 5star service
Jared Young and the entire Hendrick Lexus Charleston team always provide excellent service. I purchased my vehicle from their dealership and only get it serviced by them. They're friendly, informative, and highly efficient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gingsc, we're happy you found Jared to be so supportive during your experience here at Hendrick Lexus Charleston. If you have any further questions, please give us a call. We're always happy to help!
Kenneth Albright
Pleasant without problems and everything was completed in a timely manner. Kenneth Albright
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kenneth Albright, we are glad we could help! Thank you, and have a fantastic day!
Trusted Lexus dealership
Jared is one of the best service advisors I’ve worked with! He is knowledgeable and honest and does not push unnecessary repairs on you. I will go back to him every time I get my car serviced
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oliver Gibson, we're glad you had such a wonderful experience with Jared. Please don't hesitate to reach out if there's anything additional we can do for you.
Cynthia thomas
Had to bring my car back in after the oil change because it was leaking oil. Was told it was residual oil. Sent nick an email to get further clarification. He never responded
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia Thomas, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact (Cali Young, Reputation and Manager at 843-852-4672 ). Thank you for your time and we look forward to hearing from you soon.
NX 300 Lease
Great experience at buying a car. Low pressure, very helpful and accommodating
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott Dryzer, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!