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Hendrick Lexus Charleston

(4,203 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Joyce H

Jared Young was very professional and they did a great, quick job! I was given a nice clean loaner and they cleaned the outside of the car so it was clean when I picked it up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joyce, thank you for sharing your positive experience with Jared. We're glad to hear he delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Where do I begin, Wilbur Wiggins from Hendrick Lexus...

Where do I begin, Wilbur Wiggins from Hendrick Lexus Charleston, AMAZING person to work with. Im from New Jersey, I tried to buy a new car but under some circumstances I could not, but Wilbur was trying so hard to get me the car. He would always be in touch with me even after HOURS! If you are looking to buy a car from Hendrick Lexus of Charleston, please do me a favor, ask for Wilbur Wiggins. He will take care of you. Trust me, he really cares about you. Out of all the dealerships I called out of state, Hendrick Lexus of Charleston was the only one that greeted me with respect. Once Again Thank you Wilbur Wiggins, You’re the best! Saul L Ps; I still want that car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.
Dealer response

Saul, thanks for your praise and kind comments about our teammate Wilbur. If you have any further questions, please don't hesitate to reach out!

Wilbur Williams is a gem! We went in with the intention...

Wilbur Williams is a gem! We went in with the intention of purchasing one care for me but he was so professional and informative we ended up purchasing two cars. He made the entire process so seamless that an otherwise dreaded event turned into a positive, well organized event. He did not waste our time. I would definitely purchase another car from him. Mr. Hendrick, you better hold onto this guy. He is a genuine asset to your business. Thank you again Iren Boyer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

Iboyer, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We hope you have a great day!

We just recently purchased our 3rd Lexus from Hendrick...

We just recently purchased our 3rd Lexus from Hendrick Lexus of Charleston. Michael Graber was so easy to work with. Very knowledgeable but no pressure sales! A complete joy to work with from beginning to end and even follow ups after the sale!!! 5 star in my books that’s for sure. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Lisastine61, we are so happy to read such a great review about Hendrick Lexus Charleston and Mike! Please don't hesitate to reach out if there's anything additional we can do for you.

My first visit to Hendrick Lexus Charleston after...

My first visit to Hendrick Lexus Charleston after relocating from another state. As an existing Lexus owner but debating whether or not to purchase a new car, I went to this dealership to check out the 2021 cars. Wilbur Wiggins met me as I entered. He discussed the cars, brought out several that met my specifications, and walked me through a no haggle sale. Wilbur was knowledgeable and professional, and easy to work with. I’d be glad to recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how Wilbur did. We hope you have a great day!

Alex Levy is the best!! He always is polite and looks...

Alex Levy is the best!! He always is polite and looks out for all service needs. He makes service of your Lexus and super experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Maddie, we are so happy to read such a great review about Hendrick Lexus Charleston and Alex. We do hope we can be of assistance in the future. Take care!

Best Service on a Saturday

Jared Young met me at the car. He guided me through the process and informed me how long the service would take. It was spot on.....I love my Lexus and the Hendricks Dealership was top notch as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steph, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Jared. If you have any further questions, please give us a call. We're always happy to help!

Oil Change

All around great service. Staff was nice and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mrs. Es350, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

Happy Client

We had a wonderful experience. Caroline was instrumental in our purchase. She answered all our questions and worked the numbers before we drove almost 3 hrs to their showroom. Caroline was off so she recommended we call Cole which we did. Cole was going to be tied up with another client so he had James help us. James arranged for our test drive and handled the initial paperwork. He was efficient and professional. We are very happy with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara Henderson, we're glad to hear you enjoyed your visit with our teammates. If you have any further questions, please give us a call. We're always happy to help!

Great service!

Our service rep, Mike ensured our visit was excellent. When they identified the problem, he gave us a loaner and had my car fixed the next day. Exceeded my expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Stephanie, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!