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Hendrick Lexus Charleston

(4,203 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Wilbur Wiggins provided great service for us. He found...

Wilbur Wiggins provided great service for us. He found and delivered two great cars from ia very tight criteria. One of the cars was absolutely the best used car I have ever seen. He is a man of integrity and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.
Dealer response

Hi Butch, thank you so much for your positive comments about Hendrick Lexus Charleston and Wilbur! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.

Thanks to Mr. Wilbur Wiggins my husband is happy with the...

Thanks to Mr. Wilbur Wiggins my husband is happy with the recent purchase of a new car. We had looked at Hendrick Lexus about a month ago and after not finding anything elsewhere, we reached back out to Mr. Wiggins. He listened to my husband's wish list and immediately had several cars for us to check out. My husband looked one day and had me go back the next day to confer. Mr. Wiggins has a great personality, is very welcoming, friendly, hospitable, and professional while showing cars and negotiating a deal. I've never had a nicer experience purchasing a car. It takes a while to tie up all the details but Mr. Wiggins made it go by faster by keeping us informed and updated as we went through the process. He was extremely thorough, even introducing us to the service department, and making sure we were familiar with our new car. Ask for Wilbur Wiggins at Hendrick Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.
Dealer response

Hi Linda, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy Wilbur could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!

5-star experience in every way. Andrew Jur is a great...

5-star experience in every way. Andrew Jur is a great service representative. He kept me informed every step of the way. Extremely satisfied! Lexus customer service is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeff P., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Andrew! Thank you so much again for your feedback! We hope you have a great day!

Thank you, Andrew. I needed my car by 3 to make an...

Thank you, Andrew. I needed my car by 3 to make an appointment. He called me at 12:30 to let me know my car was ready. Lexus, great service as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

R_bolden, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Andrew! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Nick Judkins has been there for me when I have had my...

Nick Judkins has been there for me when I have had my Lexus serviced. He was great about helping with my questions and kept in touch with me while I waited. Thank you Nick, you help make my experience a great one. See you next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi 912mevan, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

2015 Lexus 350

Having a personal service rep was very helpful. Service was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nadine Rollins, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

50,000 mile checkup

I very much appreciated the outdoor sitting area for additional protection for those of us concerned about the pandemic. I also appreciated Nick, service advisor, letting me know the progress of my car service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Loretta Burbage, we are so happy to read such a great review about Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston.

Always the best

I am now driving my fourth Lexus. I went in for routine maintenance , and was met by Jared Young in the service department. As I’ve come to expect over the years, everything was professional, friendly and efficient. Jared was as congenial as could be and explained everything very clearly. I could not recommend this dealership or Jared more highly. They are always the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael M, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Jared. We are always more than happy to assist you if anything else comes up. Take care!

Hendricks Lexus

I am on my second Lexus from this dealer. The cars are great and the service is excellent. Kudos to Andrew jury and the technicians.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lexus Fan, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!

Customer

Jared Young did an excellent job with accommodating my needs and answering my questions. I highly recommend him as service consultant. I was pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dg, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Jared. If you have any further questions, please don't hesitate to reach out!