Skip to main content

Hendrick Lexus Charleston

(4,205 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

Want to share your experience with this dealership?

Write a review

Always the best

I am now driving my fourth Lexus. I went in for routine maintenance , and was met by Jared Young in the service department. As I’ve come to expect over the years, everything was professional, friendly and efficient. Jared was as congenial as could be and explained everything very clearly. I could not recommend this dealership or Jared more highly. They are always the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Michael M, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Jared. We are always more than happy to assist you if anything else comes up. Take care!

Car making noise water pump needed replacing

Kept informed then on time as promised. Was kept informed of status of repair and then delivered on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thomas Lauria, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!

Lexus as good as it's reputation

The experience from the beginning was very smooth and quick. I was taken care of professionally and with respect with a personal touch. I will be back again for my next car. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Lynn Richmond, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Customer

Jared Young did an excellent job with accommodating my needs and answering my questions. I highly recommend him as service consultant. I was pleased with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dg, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Jared. If you have any further questions, please don't hesitate to reach out!

Always exactly what you expect!

Great group. Tamara in services is the BEST! She always makes me feel welcome and has my best interest at heart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Bboodro, we are so happy to read such a great review about Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Always a great experience!

I recently got my car serviced at Hendrix Lexus Charleston and the experience is always great! I never feel hassled or handled. They really know how to treat a customer and Jared Young has me absolutely spoiled! He always ensures my car is well serviced and has my safety as top priority! My interactions with him is always like being with an old friend. Thank you Jared and thank you Hendrick Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Bmani, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Mr Edward M

Top dealership with professional skills to take care of clients. Andrew Jur is genuine pro driving the process helping to make sure car is in top performance. Excellent salesman in John Tatoro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Edward M, thank you for sharing your positive experience with Andrew. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

Mr peter

Outstanding service and quality personnel Jared was outstanding in terms of helping me out and getting warranty coverageJared is my go to for service I have the highest praise for this dealorship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Peter, we're glad to hear you enjoyed your visit with Jared. Thank you, and have a fantastic day!

I wish to thank Tamara T my service advisor for keeping...

I wish to thank Tamara T my service advisor for keeping my car safe and road worthy. I also thank parts manager George M. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how Tamara and George did. We hope you have a great day and we will see you next time!

Superb Customer Services

I was traveling for business from Savannah to Charleston. My car begin to have some unidentifiable problems and eventually cut off on my in the middle of road. I was able to restart car and get to my hotel safely. The next day I found the nearest Lexus dealership not knowing how much they would be able to help me since my car was purchased in Savannah. I found Hendrick Lexus and met Jared Young, a wonderful service representative. He was professional, yet personable. He told me not to worry he would get things taken care of. He provided me with a nice and comparable rental and kept me with updates of the repair process. We have awesome technicians in Savannah but Jared Young seem to go over and beyond to ensure I knew things would be okay given the circumstances, and they were.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Teneka Miles, thank you for taking the time to leave a review for Jared at Hendrick Lexus Charleston. We're happy we could meet your expectations! We hope to see you soon!