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Hendrick Lexus Charleston

(4,205 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Andrew Jur went above and beyond to get my car serviced...

Andrew Jur went above and beyond to get my car serviced as fast as possible. He even took care of the car wash! Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Kaylastitz, we really appreciate your feedback about our teammate Andrew! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston!

Excellent service visit with Jared Young. Car runs well...

Excellent service visit with Jared Young. Car runs well with 125,000 miles. Took only 90 minutes just as promised. Will be back for future service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lboyd3, we really appreciate your feedback about your visit to Lexus with Jared. We do hope we can be of assistance in the future. Take care!

Professional and respectful help from Jared Young and...

Professional and respectful help from Jared Young and staff from beginning to end of service. Feels like family! Highly recommend and will continue to have car serviced with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Warcarj, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!

50K service

Andrew Jur was a great service consultant. he got my car into the shop quickly, explained everything that needed to get done and the repairs were done quickly.. Super helpful and friendly. I've always had great service there since i bought my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nickic, we're so glad that Andrew able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

Lexus of Charleston, SC

Tamara Tobin is the service representative I always choose. She is extremely thorough, knowledgeable, polite and efficient. The service department and their knowledge about the vehicles are second to none. Are usually wait when my car is being serviced because of the wonderful lounge area. There is coffee and other refreshments readily available and is constantly being replenished. I have purchased various cars over the years and other dealerships pale in comparison to Lexus in both vehicle quality, sales personnel and support staff. I know most by name and they know me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Herbert Hill, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you have any further questions, please give us a call. We're always happy to help!

recall on back door

Great service with Tamara Tobin. She was timely and helpful to me and answered all of my questions. The appointment was done and she was on time and ready to assist me with my need. I enjoyed the experience very much and I had no problems, only compliments for Ms. Tobin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Evelyn Ferguson, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

Jared Young provided excellent and personable customer...

Jared Young provided excellent and personable customer service. He went over and above to ensure my car was completed based on my schedule. Thanks Jared!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Tf5150, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

Jared Young helped with my service and was wonderful! He...

Jared Young helped with my service and was wonderful! He got me in and out in under an hour to fix my tire. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Sharonsavoca, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jared provided personable and quick service. They were...

Jared provided personable and quick service. They were running a little behind but I received updates when the service would be complete. Going to be returning for my next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Tomc, thank you; we appreciate your feedback about your experience and our teammate Jared! Please don't hesitate to reach out if there's anything additional we can do for you.

Fast and friendly!

Tamara Tobin is my go-to for service. She is always so accommodating and goes above and beyond each visit. Still loving my ES 350 and really appreciate her responsiveness and timeliness each time I visit for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Herbert Hill, thank you; we appreciate your feedback about our great teammate Tamara! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!