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Hendrick Lexus Charleston

(4,206 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Jared Young always take great care in keeping our Lexus...

Jared Young always take great care in keeping our Lexus perfectly maintained! He makes it so easy to get my car in & out quickly and always exceeds my expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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As always, Jared Young is professional and takes extra...

As always, Jared Young is professional and takes extra care of his customers. He follows up and through with everything. Goes above and beyond every step of the way. Thanks Jared!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always pleasant service experience. Andrew performed...

Always pleasant service experience. Andrew performed well. Car was ready within promised time. Will always recommend service department to my Lexus driving friends. See ya next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had to have my battery replaced on my 2014 IS 350 F...

I had to have my battery replaced on my 2014 IS 350 F sport today at Lexus of Charleston. Andrew Jur, my service advisor, was very attentive and understanding of my issue. Andy is very personable, knowledgeable, and an asset to the Lexus of Charleston dealership service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Appointment

Shout out to Nick Judkins for helping me get my vehicle serviced on short notice! He is always so accommodating, and provides exceptional customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Susan, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Nick. If you're ever in need of more help, please let us know!

Very friendly. Jared Young was our service consultant and...

Very friendly. Jared Young was our service consultant and was outstanding. Everyone was friendly and not to mention the dealership was very clean. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Nick in service provided exceptional customer service! He...

Nick in service provided exceptional customer service! He is so accommodating, and got our vehicle back to us sooner than expected. We will be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I have worked with Jared many times. He has been...

I have worked with Jared many times. He has been professional and very helpful with his recommendations. I felt very comfortable with his advice and suggestions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

CPO 2017 RX 350

Professional knowledgeable courteous experience by Bill Lee, Zephyr, Matt Murphy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Barbara P., reviews like this give us motivation and help us ensure we provide high-quality care. We're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charleston.

Frank Zaubi

Great! Keep it up. And Bill is the best! All services great, purchased new car several years ago based on excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bill Ferguson, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Bill. We're looking forward to your next visit with us!