Reviews
Great Customer Experience
Bill was super helpful throughout the process. I started looking on line and set up an appointment to come see the Lexus I thought I wanted. After test driving 3 different RX350's I found my perfect used vehicle. It wasn't the one I came to get, but I was thrilled with the one I picked. I appreciated Bill's patience and input as he helped me to find the perfect car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pattyf, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
Lexus IS service
Brought my IS in for routine service and thought the professionalism shown by my advisor Nick was Grade A. The dealership was very clean and everyone was wearing their masks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fisher53, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.
Coming to you for service is always a pleasure. Jared...
Coming to you for service is always a pleasure. Jared Young always takes great care of me. I am assured of comprehensive care of my vehicle while waiting in a comfortable lounge where I can relax, knowing that my car is in professional hands, getting the very best there is to offer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
K.delcambre, thank you for your kind words and this wonderful review about our teammate Jared. We're looking forward to your next visit with us!
Repair and servicing.
They did their best to fix the problemIn a timely fashion. Also working with my schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
J P Booth, it's experiences like yours that really keep us motivated!
As usual, another great service appointment with Jared...
As usual, another great service appointment with Jared Young. He is professional, personal, efficient, and a great communicator, always keeping me informed and updated during my appointment. I highly recommend using Jared for any service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wakebrina, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please don't hesitate to reach out!
Great service!
Last minute appointment due to tire pressure. They worked me in and took care of the issue quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephanie Irick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston.
First service
I just had the first service for my new car and was set up with Nick. He went out of his way to make sure I know exactly what was happening. He wasn’t pushy and made me feel right at home!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jan, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy Nick could meet your expectations!
Nick Judkins in service provided excellent customer...
Nick Judkins in service provided excellent customer service. He made sure all of our issues were taken care of, and they even had time to wash and vacuum our car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Darryl Jenkins, thank you for your kind words and this wonderful review about our teammate Nick! Thank you, and have a fantastic day!
Service Appointment
Nick is the man! He is the reason we keep bringing our vehicle back for service. His honesty and customer service is unmatched. He was even able to get our car washed and vacuumed during our visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darryl Jenkins, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Appointment
I had an appointment to get my GX serviced last week. Nick made sure our loaner was cleaned and sanitized before I got it and work was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Atlantafan, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston! If you're ever in need of more help, please let us know!