Reviews
Service
Came in for an oil change. I was in and out in no time. They even offered me a loaner even though it wasn't going to take that long. Nick Judkins was my advisor this time and he was great .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nick Judkins was terrific!
I went in today to have a recall serviced on my 2015 Lexus RX hybrid. Nick Judkins and his technician went the extra mile of inspecting under the hood. They found my cabin filter had rat droppings in it! (I live on Kiawah Island). Needless to say they replaced the filter and inspected all the wiring to make sure nothing had been chewed! I will now be parking in a different location. Their diligence cost me $40 for a new filter instead of a much more expensive repair. I couldn’t be more happy with Nick Judkins and the whole team at Hendrick Lexus!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara Bousquet, thanks for your praise and kind comments about our teammate Nick! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
40K service
Nick was outstanding to work with, he was able to get us a loaner car as well! We are always treated like family when we bring our car in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ty, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston with Nick! We do hope we can be of assistance in the future. Take care!
I am truly impressed with Hendrick Lexus Charleston. My...
I am truly impressed with Hendrick Lexus Charleston. My experiences to date are the best!!!! Jared Young in the service department made me feel safe and well taken care of with my car and myself during a difficult time with Covid 19. Thank you Jared! I will be seeing him again for sure!!!!!! I think buying my Lexus at Hendrick Lexus Charleston has been the best decision thus far and I look forward to many years of doing business here.!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sporty Cars, thank you for your kind review; we are happy to pass along your comments to the teammate Jared here at Hendrick Lexus Charleston! Thanks again and see you on your next visit!
Hendrick Lexus Service
Service Consultant, Bill Ferguson, took my car immediately. I was offered a loaner but he said the service would only take about an hour. So I decided to wait. The facility was Covid-Safe. Bill was very professional and friendly. My car was actually ready in one hour!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Golf Gal, we are so happy to read such a great review about Hendrick Lexus Charleston and our teammate Bill. We hope to see you soon!
Service for my SUV
Man, let me tell you the service here is unreal. I drive from Columbia to get my car serviced. This time I was helped by Nick Judkins and he's a great addition to the team. Dude has a good attitude and you can tell that he wants to be there. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cowboys Fan, we are very happy Nick could provide you with a positive experience! If you're ever in need of more help, please let us know!
Jared Young is the #1, reason I get my gx460 serviced at...
Jared Young is the #1, reason I get my gx460 serviced at Hendricks and not LexTec. He cares about my business and my car. I hope the company can keep him forever.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hollis Garris, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston!
Everything went as planned and on time. *****
All in all, a gr8 experience. 40,000 mile service was done on time and I'm confident that everything will perform as new . I'll be beck for the next scheduled service increment. After all, It's A Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lexus owner
Bill Ferguson was extremely nice and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! Bill is an awesome teammate and strives to do his best every day.
Car repair
Excellent service and customer focused. Provided loaner during repair period
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, we are so happy to read such a great review about Hendrick Lexus Charleston! Until the next time we meet, take care!