Reviews
Great maintenance crew, and representatives. Always...
Great maintenance crew, and representatives. Always honest and up front with pricing and unforseen issues. Would recommend this dealership to anyone who wants luxury service without the attitude.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jared did an excellent job! He is amazing to work with...
Jared did an excellent job! He is amazing to work with and made my time at Lexus Hendrick Charleston a pleasure. He was on top of his game and has great customer service! Will definitely be working with him again in the future! Thanks Jared!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Grace Price, we are so happy to read such a great review about Hendrick Lexus Charleston! If you have any further questions, please don't hesitate to reach out!
M Hauss
Had my Lexus RX 450h serviced. My advisor was Nick Judkins - Nick and his associates were excellent and thorough.. All associates I encountered at this dealership were courteous and offered assistance without being pushy. Highly recommend !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mhauss, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charleston. Nick is a great teammate and always goes above and above. Thank you, and have a fantastic day!
Mrs..
Love this dealership. My next car I will purchase from here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa Bell, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome Job. Jared went above and beyond helping me...
Awesome Job. Jared went above and beyond helping me resolve the issues in regards to my sunroof. He went above and beyond to ensure my vehicle was back to factory standards. Exceptional service Jared. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had my 95,000 mile service with Jared today. He went...
Had my 95,000 mile service with Jared today. He went above and beyond and my car was really clean when I got it back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
Consistently great on customer service since purchasing our Lexus four years ago.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Timr, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Quality Customer Service
Every time I have been to the dealership, they have provided exceptional customer service, both when I bought my SUV and when I have had it serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Suzhar, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Ed Addison
My service agent, Bill Ferguson, is an outstanding representative for your company. I called him a week before my service date because I was alarmed about a service alert that came up on my car. He took plenty of time to explain it to me and eased my mind. When I brought the car in for servicing the first thing he said to me was to go over again the alarm I had called him about. That's paying attention! The service was done on time and was a complete success. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
E. L. Addison, we're happy you found Bill to be so supportive during your experience here at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!
Lexus Service visit
Overall, the service component of my visit was excellent. The people were fantastic. The only issue I had was the cost of the service performed. I thought the cost of $177 for an oil change and tire rotation was excessive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rich B, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!