Reviews
Me James Toopes
Great experience. Professional staff and well trained
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim Toopes! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
RX Lexus Service
It was a "white glove" service Andrew Jur was great. He is professional and I was well taken care of. and my car was serviced in a timely manner. I have had a Lexus for at least 10 years and love the dealership and people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jane Smith, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I love the staff! Darryl Fort and Jared Young always...
I love the staff! Darryl Fort and Jared Young always takes the time to explain and provide the maintenance service schedule my car needs. It’s a pleasure to do business there! I always leave with a smile on my face. 😁
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donnamoynihan, we are glad Jared could help! If you have any further questions, please give us a call. We're always happy to help!
Jared was awesome. Took very good care of me while there...
Jared was awesome. Took very good care of me while there for service. Keep this up and Lexus will be the only thing I drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donyelle_stephens, we're glad you had such a wonderful experience with Jared. Please don't hesitate to reach out if there's anything additional we can do for you.
See Jared
we've been to a variety of dealers. we see only Jared at this dealership and he is always helpful, knows his stuff, and addresses what needs to be addressed without charging for unnecessary items.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jandr Lewis, we're so glad that we were able to go above and beyond your expectations! Jared is a great teammate! Please don't hesitate to reach out if there's anything additional we can do for you.
I had a great experience. Jared was very helpful as usual...
I had a great experience. Jared was very helpful as usual and my car was back to me on time. I will be back for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Lexman28, thank you; we appreciate your feedback about our great teammate Jared! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
This was my first visit to Hendrick Lexus for my cars...
This was my first visit to Hendrick Lexus for my cars 60,00 mile service. Jared has great customer service and is very knowledgeable about the automobiles. He made sure all my automotive concerns were addressed and he provided the price of the service. The car was returned in spic and span condition and with a clean billl of health. I will continue to use Hendrick Lexus of Charleston and would highly recommend them for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus Es300h, we are so happy to read such a great review about Hendrick Lexus Charleston and our teammate Jared. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Lexus Es300h, we are so happy to read such a great review about Hendrick Lexus Charleston and our teammate Jared. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great service department. Nick was courteous and...
Great service department. Nick was courteous and helpful. The complimentary car wash was better than the usual. I only wish there was service for my vehicle in Mt Pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
G.jimmiefrances, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Nick. We hope you have a great day!
Lexus service
Great service experience. Knowledgeable and helpful staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim E, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Service
Bill is an excellent service manager. Always takes care to explain and help me with my vehicle. He is the reason I continue to service my car at this location
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vickie Crafton, thank you for sharing your positive experience with Bill. If you have any further questions, please don't hesitate to reach out!