Reviews
Mike and David, were all excellent. I can't not remember...
Mike and David, were all excellent. I can't not remember the young lady who sat at the front desk and greeted my husband and I. she was awesome. Thanks! They all were our guardian Angle Kevin and Patricia
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kevin&patricia, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Regular Oil Service
I took my car in for a routine oil service. My service advisor Jared Young looked up and saw that my car would be due for new spark plugs in another 1,500 miles. So I got my oil change and had my spark plugs replaced saving me another appointment. Jared always goes the extra mile. I've had bad service experience with other luxury dealers in Charleston but not Hendrix Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Crose, we appreciate you taking the time to leave us this awesome feedback about our teammate Jared. We certainly agree he goes the extra mile with all of his customers. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston
Hendrick Lexus of Charleston
Excellent dealership including the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles Andrus, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
100,000 mile service
Bill, in the Service Department, provided me with excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane Welch, thank you for your kind review; we are happy to pass along your comments to Bill here at Hendrick Lexus Charleston! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience
Excellent personal service with very good facilities and great people in all areas of the business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Fuel pump Recall
Nick is an excellent Service Representative. Friendly, Kind and Respectful of my concerns and time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi D Miller, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations!
Best Dealership ever
I can't say enough good things about this dealership! My wife and I have now purchased several vehicles from them and it was such a pleasure to do deal with them. Bill Lee will give you impeccable service on the sales side for sure! Once you start getting service done there, you realize what a joy it is go there. Ask for Jared Young as your service guy! He will treat you right every time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cofcprof, thank you for sharing your positive experience! The"Best Dealership ever" is what our team strives for every day! We truly appreciate you leaving us such a wonderful review. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston
Very professional operation. The service rep, Erik...
Very professional operation. The service rep, Erik Schneider, was terrific. Check in and check out were easy, and Mr. Schneider explained everything that I needed to know before completing the work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kupbar, thank you for your kind words and this wonderful review about Erik. He is a hard worker and is dedicated to each of his customers. If you have any further questions, please don't hesitate to reach out!
All of my interactions with the Sales and Service...
All of my interactions with the Sales and Service departments have been professional and friendly. The service sept delivers what is promised in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scubabe52, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!
The dealership strives to make the visit comfortable and...
The dealership strives to make the visit comfortable and quick, and addressed all concerns regarding my car and the expiration of my lease. The battery was replaced without any request to keep the car running at its best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Shill, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Until the next time we meet, take care!