Reviews
buying experince at fred anderson toyota
I did a little research on line and found fred Anderson Toyota offering a new camry at a fair price talked with a person named dana and liked what she offered called talked to dennis Quinn he set me and my wife up with floor manager don hasher he got me a sales person first name chris he found a camry we liked test drove all the rest is very good so far I enjoy the car and would recommend someone else to go there to buy from thank you we were the last ones to leave they stayed with us left about 9.50 pm the next day chris called to find out if we even made it home safe thanks again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Fred Anderson Toyota of Charleston commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Steven Rhoads - GM
Friendly and Professional
I have taken my older Toyota to Fred Anderson Toyota of Charleston for service for about a year and was already familiar with the dealership. We needed a second car and started looking for used Toyotas to fit our growing family. A great deal on a Camry popped up at Fred Anderson Toyota, and the purchase process was very easy. Our salesperson Ashley was very friendly and professional, and I felt like she was our advocate. Thank you, Ashley!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Riley, we appreciate you taking time to leave us a great review! We are pleased to hear Ashley did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Steven Rhoads - GM
New Venza Purchase
After doing some online research my wife and I decided that a Toyota Venza might be a good match for our needs for a new car. I contacted Fred Anderson Toyota through Dana in their internet sales department and had excellent response on my questions and a very competitive sales quote. Dana was not available when we visited in person but Brent Poling did an equally professional and competent job at showing us the car and ultimately closing the sale. He, Dana and Blake were a pleasure to deal with, my compliments to them and Fred Anderson. Definitely a better car buying experience than many of my past purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Dana and Blake were able to provide you with such exceptional service. Enjoy your Toyota Venza and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Steven Rhoads - GM
Great Experience
Ali was welcoming and no pressure. We had visited another Toyota Dealer that was dishonest and seem to want to bait and switch. Ali put out previous experience behind us and showed what truly buying a new car experience was supposed to be, enjoyed. She went out of her way to insure my wife and i were totally satisfied with our experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob and Jeanine, at Fred Anderson Toyota of Charleston, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Steven Rhoads – GM
quick and easy
I had a very good experience Brent was very easy to work with. He was very helpful. He always kept me in the loop. Great communication! Plus he's a Mountaineer so that helps as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Fred Anderson Toyota of Charleston! If there is anything else we can do for you just give us a call! Steven Rhoads - GM
Best In Town
This experience has been so much better than the experience we had a the other local dealership. From beginning to end the process has been a pleasure. We are excited about the Family Plan and look forward to having our Sienna serviced at Fred Anderson Toyota of Charleston.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review. We really appreciate you leaving us your input. We are very pleased to hear that we could make your vehicle shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Steven Rhoads - GM
Highlander
Friends have purchased vehicles from this dealer and are very happy. My husband is a challenging car customer, who does his homework and adamantly wants what he wants. He knew exactly what he wanted, what he was willing to pay and what loan rate was acceptable. As always there was some discussion but minimal (much better than previous car purchasing experiences). He got what he wanted, and Rodney was very helpful and pleasant to work with. We would recommend Fred Anderson highly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rogers, we love hearing about customers who have a great experience at Fred Anderson Toyota of Charleston and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Steven Rhoads - GM
Exceeding Expectations
I have been working on this car purchase for 6 months. From the very start of my internet search from various car dealers Fred Anderson Toyota stood out best . I was always given the information that i requested. I was never pushed or felt anxious in making a decision. Dana took over when Kely left internet department and they never missed a beat. Dana is exceptional and deserves a great deal of the praise for making this purchase happen. We were warmly greeted at the showroom on Saturday March 29th. We were introduced to our saleman John Arent. We discussed the deal and were able to come to a mutual agreement on the 2012 Toyota Camry we purchased. We drove the car for a long trip out of town the next day and were very pleased with the handlng and performance of the car. I am sure we will have many good years with this vehicle. We look forward to allowing Fred Andersen to service this vehicle. Thanks Again, Bob Hyland
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing us with feedback regarding your recent visit, Bob! Dana is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have her on our team. We appreciate all of your kind words and thank you for trusting Fred Anderson Toyota of Charleston for your vehicle needs. We look forward to seeing you soon and hope that you enjoy your 2012 Toyota Camry! Steven Rhoads - GM
Excellent service.
Excellent service. Willing to work with me to get the work my vehicle needed at a price I could afford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Lindsay and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you follow us on Twitter and like us on Facebook to get all the good service deals! Steven Rhoads - GM
Awesome Experience with Tender Loving Care!
From the time we enter the doors, we felt special. The sales staff took their time to understand our needs. We felt like royalty throughout the entire buying process. We are extremely grateful for the TLC Mark gave us. Blake, I just cant find enough words to say thank you. You guys are the best. I would definitely recommend everyone to come see you guys. I will be back for that luxury car we spoke about.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fred Anderson Toyota of Charleston. We are driven to offer great customer care and we strive to provide the best vehicle buying experience. Thank you again and we hope to see you again soon! Steven Rhoads – GM