Reviews
Incredible First Visit!!
This was my first visit to Toyota and I could not have been any happier .I stopped in one day and was treated with courtesy and a knowledgeable staff. When coming back for the service Leroy was exceptional in his help and knowledge of what I needed to have done. The mechanic who rode along with me was also very patient with me and explained what I was feeling in my truck. I was a bit leery taking my truck to the dealership, but I can promise you I will be taking it to Fred Anderson from here on out!! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Jason. We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fred Anderson Toyota of Charleston, we value our customers, and we look forward to seeing you on your next visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook and Twitter pages. Sincerely, Steven Rhoads GM
Kenny is the person to talk to.
I have worked with fred Anderson toyota 3 times so far. 2 leases and a used car and my first salesman was great and he then moved on to online sales, but I trusted him and he recommended Kenny the last time I went. Kenny was the definition of customer service. He was polite, friendly, empathetic, and very helpful with getting me into the car of my choosing. He exceeded expextions by calling me back with 20 minutes with some numbers to crunch and still follows up with me after my purchase. If you go get a car from Fred Anderson Toyota PLEASE request Kenny! He will make the visit a good one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this great review and star rating! I am pleased to hear that we were able to earn your repeat business. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best Regards, Steven Rhoads – GM
4 Cars and Counting!
Joey Johnson and Steve Darling were a pleasure to deal with. It was as if they were in "my corner" the whole time. I mainly dealt with Joey and Steve over the phone and that definitely made for a more pleasurable experience. Once we agreed on the deal I showed up at the dealership and within 45 minutes I was out the door - GREAT JOB Gentlemen. I have actually referred several other folks to these two as well and they have also come away with a great experience. Thanks again guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to give us positive feedback regarding your experience with Fred Anderson Toyota of Charleston. We make every effort to provide the very best customer service possible. Thank you for sharing your experience with friends and family. Also, be sure to like us on Facebook and Twitter for offers and updates from our dealership. Best Regards, Steven Rhoads – GM
A Great Car Buying Experience
Our Sales Professional, Steve Darling, did a great job. He was very honest, friendly, and easy to work with. I would definitely recommend Fred Anderson Toyota of Charleston to anybody looking to by a nice car at a fair price. The experience was a lot more pleasant than I expected it to be and never felt pressure to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Steven Rhoads – GM
Great Experience
Greeted before we got inside the dealership! Was not kept waiting for Sales Associate and got what we went after, for the price we wanted to pay Thanks for a wonderful buying experience! Great deal on our trade in too ! Everyone was very coutious and brought us green tea and we also enjoyed a cappuccino!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I sincerely thank you for going out of your way to write this review about our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our guests. We look forward to assisting you with your future sales and service needs. Best Regards, Steven Rhoads – GM
I would ask for John
Great Experience. Did not feel pressured or rushed into making a decision. John our Sales Associate was very informative and knowledgeable regarding the cars. I would recommend him to anyone who is interested in buying an automobile! hmccormick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review. It is great to know that John was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Steven Rhoads - GM
Good fast service
Andy Miller is the service rep I deal with at each visit, and he couldn't be more helpful in explaining what is needed . And I say he is an excellent salesman, because I usually take his advice about repairs that need to be made (and which naturally cost more). He is a good representative of your company.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review. Andy is a key component of our team here at Fred Anderson Toyota of Charleston and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads GM
Great Service!
Friendliness of staff, cleanliness of building. Wait time on repairs and service is excellent and they inform you on exactly what is repaired on your car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I sincerely thank you for going out of your way to write this review about your experience at our dealership, Sandra. We love hearing about customers that have a great experience at Fred Anderson Toyota of Charleston and we are glad you are one of them. It is great to know that our team took care of your automotive concerns properly. Please do not hesitate to contact us if you have any questions about your car. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Steven Rhoads GM
Good People
I went to 6 dealerships on Friday, Rodney Lewis was the best help of all of them, and Blake Dunn was a great guy to work with as well. They listened and presented the best option for me. Was happy to do business with these guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Justin, thank you so much for taking the time to write this review! Our team is great with people and focuses on what the guests' needs are. We are pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit! Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads GM
Buying experience
Chris - our sales person was great. Friendly, open, knowledgeable, great listener. Demonstrated product before and after the sale. We cam in to shop and left a buyer. That's what happens when you meet a real salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we are very pleased to hear that you had such a pleasant experience with us. It makes us a little proud, even, to hear this. I am also pleased to hear that Chris was able to be so helpful, and I'm sure he'll be happy to hear this. We hope that we will have the pleasure to serve you again soon. Best Regards, Steven Rhoads GM