Reviews
My Experience
Through my many years of car buying experience and meeting people in general and have arrived at the conclusion that there are two kinds of salesmen. The one that pretends to have your interest at heart but in reality they are self serving. The other are salesmen who are genuinely interested in providing the experience and service that everyone appreciates and looks for. I have found that with Regina Wescott and Alesia Durr. Both are friendly, knowledgeable and with a level of professionalism that exceeded my expectations. It was truly a delight in working with those two individuals.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the nice review. Regina and Alesia are key components of our team here at Fred Anderson Toyota of Charleston and they will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals. Sincerely, Steven Rhoads - GM
Easy to work with
An easy car buying experience and we got a fair deal. We are pleased with our purchase and will definitely use Fred Anderson next time we are in the market.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your business. I hope you are continuing to enjoy your purchase from Fred Anderson Toyota of Charleston. We can’t wait to see you for your next servicing appointment. Be sure to check out our latest deals on Facebook and Twitter before you come in. Sincerely, Steven Rhoads - GM
Perfect all around
Mark and Bill are YES men. They were diligent in getting me into the right car and financing. I've never considered Toyota before. I'm thrilled. Great job, y'all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. Here at Fred Anderson Toyota of Charleston, we value our guests and we look forward to seeing you on your next visit. Be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Steven Rhoads - GM
Toyota purchase
I would like to thank Kelly Mitchum for all of her help with my purchase of a Toyota Camry. I needed a good dependable used vehicle for my daughter to commute to work with. Kelly was very friendly, courteous, and helpful in my selection. This was my sixth purchase of a Toyota vehicle and why I will continue to go back to your dealership. Thanks again Kelly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. Our service team aims to provide quality service, a seamless process, and an enjoyable experience for every guest. We are lucky to have you as a customer. We hope you've been enjoying your newly cleaned vehicle and I look forward to seeing you in the future. Be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Steven Rhoads – GM
Luv my Camry
My car dealer was informative, easy going, and has a great personality. The show room was clean, inviting, and well laid out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Steven Rhoads GM
Outstanding Sales and Service
I was in need of a vehicle to commute to work, and stopped by the dealership to look at the RAV4. The sales associate that promptly helped me was named Matt. He first collected some information about the type of vehicle that I was looking for, and then we took a test drive. During the test drive, he not only pointed out the excellent features based on what I would need, but also elaborated on how much he trusted the vehicles from Toyota from personal experience. I ended up purchasing a vehicle that evening because of the non-pushy sales pitch by Matt and the excellent customer service from Bill in the finance department. Also, after the dealership closed at 8 p.m. Matt stayed to help me set-up the electronic features, such as Bluetooth syncing with my smartphone. I have never known a sales associate that cared so much about the customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Steven Rhoads – GM
Rav4 Purchase
My experience with Fred Anderson Toyota was great! Exceptional customer service, friendly atmosphere and wait! Great deals on cars! Chad Eaton quickly connected with me and my needs for a car! His knowledge of the Rav4's was impressive and I"m extremely happy I converted from a VWbug to my amazing RAV4! I was completely happy with the overall experience including the nitty-gritty of the finance department where Bill Utnick worked his magic for me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best Regards, Steven Rhoads – GM
Best experience at a dealership!
We went to several different dealerships in four different cities and none of them were as friendly and helpful as the folks at Fred Anderson. Other dealerships wanted to play the "make the customer wiat" game. All the other dealers made us feel like an inconvienience but Matt and Eddie were so professional and efficient!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with us; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Steven Rhoads – GM
Great Dealership
Fabulous experience. Professional, friendly staff. Sales People are very helpful. Both Chad and Eric worked very hard to be sure we were well-informed on the vehicle we chose. It was a pleasure to work with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review. We try to create a professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Steven Rhoads – GM
I'm Impressed!
My salesman, Mike Samelko, found me exactly what I wanted. And he always returned my calls when I needed him. Mr. Samelko did all the 'leg work' with the insurance company. All I did was pay and drive away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us. Here at Fred Anderson Toyota of Charleston, we are determined to deliver detail-oriented, honest, and personalized customer service. I’m so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads – GM