Reviews
needed a quick deal and they did just that
Needed a quick deal because another fell through else where. Contacted Chad he found what I needed and we where in and out in know time so we didn't have to change our plans. Also worked to get everything we needed very pleased with the customer service friendly and knowledgeable. Thanks for the help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I sincerely thank you for going out of your way to write this review about our dealership. We work very hard to ensure that each of our guests is 100% satisfied with the Fred Anderson Toyota of Charleston experience. We look forward to working with you again. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Regards, Steven Rhoads – GM
New Truck Purchase
I was very pleased with the kind and helpful service that my husband and I received from Fred Anderson Toyota. My husband likes to shop around but I knew from past experience that we would be trading his old Tacoma for a new one. The staff and service departments have always been friendly and helpful. Thanks for the great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads – GM
An hour with Tanya no disappointment!
Tonya was there at the door to greet me and was totally in tune with my needs and desire. She found what I had my heart set on and we made it work! She introduced me to Alecia Durr who quickly guided me thru the paperwork in a very friendly atmosphere. I drove out in my sporty red Corolla! Thanks to Tonya and Alecia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience here at Fred Anderson Toyota of Charleston. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Sincerely, Steven Rhoads – GM
Wonderful experience
Brent was very friendly and knowledgeable!! We had a great customer service experience!!! I would highly recommend Fred Anderson Toyota. The car buying process was easy!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Steven Rhoads – GM
A truly uique buying experience
I have bought probably 25 or more cars over the last 38 years, so I've had plenty of opportunity to evaluate dealerships. From the time my wife and I walked in until we drove away in our new Highlander Limited Platinum, it was totally enjoyable. No phony welcome, no high pressure, just a show room filled with sales people and other staff actually happy to be at work! Our first contact was through the internet with Emily Howard. On arrival, she greeted us and introduced us to Christen Salvatico. Christen was amazingly knowledgeable, sincere, genuinely interested in what we wanted and demonstrated our vehicle to us with expertise while not making us feel stupid or old. Lastly it was the business manager Bill Utnick who completed the sale. No pressure! He simply presented our options to us and offered wise suggestions and explanations along the way. Then finally, it was back to Christen who helped us with all the settings inside the car and made sure we knew where everything was before we left I've had some awful experiences with other big car stores in Charleston, but this may well have been the best buying experience........EVER!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for writing this awesomely detailed review. We couldn't be happier to see that you had a wonderful experience in our dealership. It was our pleasure to get the chance to assist you with your automotive needs and we look forward to getting the opportunity to do it again sometime down the road. Thank you very much for choosing us. Be sure to check out the exclusive deals and specials found on our Facebook and Twitter pages. Best Regards, Steven Rhoads – GM
Above and beyond service!
Eddie Cooks went above and beyond helping me get a great price and great financing for my dream car! I currently live out of state, so there was a lot of extra work involved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! It’s encouraging to know that we were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Toyota that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need. Remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Regards, Steven Rhoads – GM
Good experience
Eric worked fast and efficiently to get us the best price in a limited amount of time. Alisha in finance was great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this great review. It's wonderful to know that you feel confident in your decision to choose us as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Steven Rhoads GM
Very clean facility. Super friendly staff.
Dana Lee is fantastic. She went out of her way to make sure all of our concerns were taken of quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads GM
Great service
I like the whole relaxed atmosphere . Friendly people who make you feel welcome. I especially like having Leroy Jones handle my visit. Long time customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. Here at Fred Anderson Toyota of Charleston, we value our guests and we look forward to seeing you on your next visit. Sincerely, Steven Rhoads GM
Wonderful Experience!!
I knew what I was looking for and Eddie made it happen! He went above and beyond during the process and couldn't be happier!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing about your visit with us! I am happy to hear that Eddie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads – GM