Reviews
New to me Prius
I recently purchased a 2007 Prius from Fred Anderson. I worked with 2 separate salespeople, Chris and Julia. Julia was particularly helpful when the car was ready for pick up. She took the time to show me how to use the Navigation system, radio, etc. She also showed me how to drive a Prius, as they are a bit different than other vehicles. I love my new car and the folks at Fred Anderson were very friendly throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear of your great experience and your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. Here at Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our guests. We look forward to assisting you with your future sales and service needs. Regards, Steven Rhoads – GM
Helpful, Quick and Easy car buying experience
I did my research online and submitted a request for quote. Dana Scarborough with Fred Anderson Toyota of Charleston quickly responded. Kenny Fuqua took it from there and made my car buying experience helpful, quick and painless. Kenny took the time to setup and walk me through all the features of my new car with me. Eddie Nuttall was able to quickly get me the Financing that I was looking for. Kenny had my new car detailed and ready to hand over the keys. They didn't make me sit and wait and make it a long drawn out event. I knew what I wanted and they made it happen. I would highly recommend the Fred Anderson Toyota of Charleston Team for your next auto purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Fred Anderson Toyota of Charleston experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Steven Rhoads – GM
Great dealership with excellent staff + selection
Brent and Alicia did a superlative job. My wife and I felt that we were getting the best value for our money. This is the second vehicle we have purchased from your dealership, and we look forward to buying our next one from you when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Be sure to check us out on Twitter and Facebook. Regards, Steven Rhoads GM
Great service.
The young man who did intake could not have been more courteous, including coming for me when the customer van arrived, and calling me to tell me the whereabouts of my lost keys. The customer van driver was a delight. They were all so deeply courteous and efficient -- a true pleasure to deal with. I'd never experienced such courtesy from a car dealer until coming to Fred Anderson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff here at Fred Anderson Toyota of Charleston was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done, please feel free to contact us. Be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Steven Rhoads - GM
Great Car Buying Experience
When we walked into the dealership, my husband and I were pleasantly welcomed to the dealership by Julia. She was very helpful, friendly and made this car buying experience a pleasure. My husband actually commented that this was the best car buying experience he's ever had. She also made sure to take the time to explain all the features of my new car before I left the lot. Once we got to the Finance Dept, we were lucky to be helped through the process with Alesia Durr who was very honest and knowledgeable. If you're looking for a new car, make sure and check out Fred Anderson Toyota and ask for Julia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored to hear that your purchase visit with us has been so effective. Here at Fred Anderson Toyota of Charleston, customer satisfaction is our top priority and we are pleased to have helped you purchase your vehicle. Glad that you had such an excellent experience working with Julia and Alesia. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads – GM
Comfortable/Relaxed
I'm in the customer service business and purchasing a car at your dealership was an example of how it should be done. Questions were answered with knowledge and speed. There was never a feeling of "looking elsewhere". I was asked several times if I understood everything and if I had any questions by both associates I worked with. Being relaxed at a car dealership is something I really didn't think was possible until today. Justin Myers made the experience almost easy for me. I actually started a listing of referrals for him so others can have a pleasurable experience in purchasing a car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this review, Jeff. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Fred Anderson Toyota of Charleston. Congratulations on your new purchase. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook and Twitter pages. Sincerely, Steven Rhoads – GM
Go to Fred Anderson Toyota for your next new car
Everyone there was helpful, knowledgeable and honest. All these things made our car buying experience a pleasure and were instrumental in helping us make our decision to buy a Toyota.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are honored to hear that your purchase visit with us has been so effective. Here at Fred Anderson Toyota of Charleston, customer satisfaction is our top priority and we are pleased to have helped you purchase your vehicle. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads GM
great services and clean bld
The experience was good because everyone was so kind and the time was great,it took them no time to complete the work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to give us this feedback, Jesse. It is our pleasure to provide top quality service and we are ecstatic to hear that your experience reflected this dedication. At Fred Anderson Toyota of Charleston, we value our guests and we look forward to seeing you on your next visit. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads GM
Great Service at arrival and departure.
I like leaving my car with a representative, who explains what is about to take place, going to the waiting room (very good) and read while waiting, then being told (by my rep Shelley Jenkins, excellent) what was done and any deficiencies. It is a new car, so there is no pressure to change belts, hoses, flush the radiator, etc. Then departing with a clean vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tamar, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions about the work that was done, please feel free to contact us. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Steven Rhoads GM
great service
You treat your customers with care and you don't waste their time. You have them in and out in a reasonable amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this great review, Travis. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Steven Rhoads GM