Reviews
Service With A Smile
Service advisor Leroy was very professional and made sure I understood what was going on an when my car was ready for pick up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this excellent review, Margaret. We are pleased to know that Leroy has helped you service your car. It is so great to hear that you were satisfied with your visit. We look forward to giving you the same great service next time we see you. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Take care and happy driving. Sincerely, Steven Rhoads GM
Car deal
What impressed us the most and prompted us to buy from Fred Anderson was the sales person, Chris Mitchell. No high pressure selling or double talk. He put us at ease and listened to what we had to say. Chris is very knowledgeable and explained the vehicle's systems in a way that was detailed and easy to follow. Without exaggeration it was the best experience buying a vehicle and we have bought a few. Chris Mitchell made the sale and sold Fred Anderson to us. He is a natural salesman and in the best way possible. And to top it all off you add Eddie Nuttall, the usually dreaded finance factor, making the experience totally the best. Eddie was very engaging and worked with us to make us satisfied with the financial portion of the transaction. We are happy with our new Sienna!!! Thank you !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your great feedback truly made our day, Edgar. We work incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads - GM
Excellent Experience
Your sales staff is knowledgable, professional and pleasant to deal with. They concentrated on my requirements without ever making me feel pushed into a sale. Even after the sale they have done their utmost to assist and resolve questions. The same counts for the buisness manager I dealt with. Overall, I had an excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us. At Fred Anderson Toyota of Charleston, we work very hard to provide each of our guests with a professional and pleasant experience. I am happy that we were able to meet your expectations. Do not hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads GM
Outstanding Experience!
I decided to purchase a car to drive for Uber (to purchase equipment for my students, robotics teams). Kenny was very helpful during the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review! Kenny is a key component of our team here at Fred Anderson Toyota of Charleston and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Regards, Steven Rhoads – GM
Best Help Ever on a Major Purchase
Eddie Cooks continues to take care of ever perspective I have for my car. This man is extremely knowledgeable and has answered every question I have asked. He is patience and pleasant. He has made time to call me for my birthday, who does that? Eddie cooks DOES!!! If you are looking for a dealer he is the man to go to.... Thanks Eddie!!!! Anjelica
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads – GM
An Experience to Remember
Mary Ann This is the first time I ever had to purchase a car on my own, and my experience at this dealership was superior. Mike Samelko put me at ease from the very beginning. He was supportive but not pushy. He did not react negatively when I said I would like to look around before deciding. I did find a few other cars in the area that were somewhat comparable to the one I finally bought; however, I returned to this dealer because of my initial impressions of genuine good will and great quality of the product. I am very excited about my new purchase. I feel I did get great value for the money and look forward to have Fred Anderson Toyota help me keep my car in pristine condition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing about your visit with us. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads – GM
Great Service !
Over the past month we completed the purchase of 3 new vehicles with Don Hesher & Mark Searcy . The purchase experience & finance experience was smooth and professional. Blake in finance had us in and out on Christmas eve purchasing 2 vehicles. Both Don & Mark were very knowledgable of the products & what was best for our needs comparing 4cyl to 6cyl Tacomas. If you want the be treated very well & professionally i would recommend going to these group of professionals.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver. We appreciate your business and we look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, Steven Rhoads - GM
Relaxed car buying experience
Eddie was great from the very beginning. He was friendly and patient and answering my many questions with a smile. The entire car buying process was smooth and easy. I would recommend this dealership without any hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Eddie was able to show you dedicated and personalized service. We look forward to working with you in the future. Remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Regards, Steven Rhoads - GM
Recommend this dealership? Absolutely!
Both Brent and Steve were extremely knowledgeable and very helpful - answered all our questions. We did not feel pressured at all. They made buying our car a real pleasure! This was not the first time we've been to Fred Anderson Toyota of Charleston to look for a car, and certainly will not be the last! Each employee we dealt with was pleasant and professional and never pressured or pushed us into a sale. And Bill made the actual purchase (the financial piece) an absolute breeze...we were in and out of the dealership (with our new car) in just a couple of hours. Thank you again Steve, Brent and Bill...we love our new car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear that your time spent with our associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Steven Rhoads – GM
Fantastic Service
Fred Anderson was a fantastic experience, especially as it was my first car buying experience. They were much more willing to work with me than other dealerships, and were much more hospitable as well. I would definitely recommend anyone and everyone to go there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your experience at Fred Anderson Toyota of Charleston, Patrick. Our highest priority is satisfying our guests, so it is great to know that you enjoyed your time with our team. It is always a pleasure assisting you and we appreciate the recommendation. Feel free to contact us if you need anything else. Also, check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads GM
