Reviews
Fast, Friendly and Reliable
I brought my car in for its first oil change, but forgot to mention a problem with my window tent until the last minute. Eddie met with me within a minute of me saying anything. He was polite and fun to deal with. He quickly got me setup with a fix for my window tent scheduled right after my oil change was done. There was no hesitation. I didn't have to over explain or try to fight to get it fixed. He saw a problem and took are of it immediately. I love this dealership. It and my salesman, Eddie, have been the best experience with a dealership that I've ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Please feel free to call or stop by if there is anything else we can do to help you. Be sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Steven Rhoads - GM
Great Experience!
I had a very pleasant experience....buying a new car! The reason was the Sales person, Justin Myers . He is a straight shooter, enthusiastic and seems completely dedicated to making sure you get what you want and expect. Justin was extremely personable, and made my car shopping / purchasing experience easy. He was very knowledgeable on the features of the car, and was helpful in showing me all of the great things my 2015 Corolla had to offer. I would recommend Justin and the staff at Fred Anderson Toyota fully, and without reservation. And he obviously has the support of his management at the dealership. If you live within a few hours of Charleston and are going to buy a new Toyota, find Justin!!! If I owned or Managed a car dealership I would do my best to hire Justin with complete confidence in his ability. A completely happy customer!!!!! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we are doing. Customer input is an important part in helping make our service the best it can be. A quality shopping experience is one of our top priorities, and we do everything we can to support our guests. We hope that we will have the pleasure to serve you again soon. Be sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Steven Rhoads – GM
Jack Calhoun and Fred Anderson Toyota are Exceptional
This is my first time purchasing a Toyota and it will not be my last. The dealership was exceptional in every aspect. The process was timely, friendly and fair. The 4Runner is wonderful but the best part of the process was meeting Jack Calhoun. I hate to even call him a salesman because we consider him a friend after the process. I can't say enough about his professionalism, service and patience during the process. I highly recommend both Fred Anderson Toyota and JACK CALHOUN!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Toyota 4Runner! Thank you for taking the time to write about your experience. It is magnificent to know that Jack and our staff were able to provide you with the pressure-free and knowledgeable service that we are known for. Please feel free to call or stop by if there is anything else we can do to help you. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads GM
First Class
Best experience I have ever had with a dealership. Everyone was friendly and professional. First class organization! Would recommend everyone to visit Fred Anderson Toyota of Charleston.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Be sure to check out Facebook and Twitter for exclusive content and deals. Sincerely, Steven Rhoads – GM
As easy as possible
Julia and Alesia were both knowledgeable and helpful. They made the buying process as stress free as possible. They both made sure I was aware of all of the options and were ready to do what it took to find the car I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with Julia and Alesia was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Regards, Steven Rhoads GM
great service!
I was intoduced to Mark and he took it from there. Told him what I needed and he got it done. This was for a friend. Good location and nice facility. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Fred Anderson Toyota of Charleston experience. We look forward to working with you again. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Steven Rhoads GM
Joanne's buying experience
My overall buying experience was excellent. My salesman Mike Samelko, was very informative, every question I asked was answered, and the service was great. Also, my financial director Alesia Durr made sure that I understood all financial aspects of purchasing my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Steven Rhoads – GM
Great Experience
Justin made the process painless and worked very hard to meet the difficult criteria I had. Will recommend him to all my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very pleased to hear that you had such a pleasant experience with us. It makes us a little proud, even, to hear this. I am also pleased to hear that Justin was able to be so helpful, and I'm sure he'll be happy to hear this recommendation. We want to thank you for taking the time to come see us and are always appreciative of having great guests to work with. We hope that we will have the pleasure to serve you again soon. Best Regards, Steven Rhoads – GM
Highly pleaseed
My father and I went car shopping Saturday and ended up leaving very satisfied and happy with the car I purchased but more so the customer service and the great group of people we worked the deal with. I would more than definitely refer anyone to Fred Anderson Toyota! There is an exceptional amout great people there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we just did that is really great to hear. Please come visit us if you need anything else, be it service or sales. Be sure to surf on over to our Facebook and Twitter pages for exclusive offers. Regards, Steven Rhoads – GM
Eddie Cook was great, the buying experiance was the best!
Both Eddies were helpful and accommodating. Like most I dislike dealerships but this one is a place that I would go back to for another purchase in the future. Eddie Cooks is a knowledgeable salesman. Thanks Guys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience with us! Here at Fred Anderson Toyota of Charleston, we work very hard to provide each of our guests with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Be sure to check us out on Facebook and Twitter for access to our exclusive specials. Regards, Steven Rhoads – GM