Reviews
No pressure salesman
Salesman John Arent was understanding of the needs of the family as he guided us through step-by-step and helped us make the decision we needed. We thank Fred Anderson Toyota and will return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this review. John is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your new purchase, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads – GM
I hate car buying!
I normally hate the process of purchasing a car, but Eddie was great! I didn't feel pressured and he allowed me ample time to make an informed decision on purchasing my vehicle. He was awesome. Normally after buying a car I have a migraine and I feel taken advantaged of, but that was not my experience at Fred Anderson Toyota. Eddie made the process seem less and easy. Did I mention I hate buying a car, lol. Hopefully Eddie is still around when it's time for me to purchase my next vehicle. Go and see him, I promise you will not be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this great review and star-rating. I am pleased to hear that we were able to give you a great time. We work very hard to provide each of our customers with knowledgeable and pressure-free car-shopping experience, and it is good to hear that Eddie was able to show you what our dealership is all about. If you have concerns regarding your new vehicle, feel free to visit us again. Check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Steven Rhoads – GM
Haggle free experience
Julie was very professional and easy going. She made us feel very comfortable throughout the entire sales process. She was very knowledgeable of the car we purchased. I would definately recommend her for your next purchase.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Julie was able to satisfy that. Do not hesitate if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook - we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads – GM
Car salesman that really listens
I visited several dealerships asking for a specific truck. Jim is the only one who did not try to sell me something that i did not want. (something on the lot) He followed up with me every couple days until he found exactly what i asked for. He even called me to tell me that the truck will be coming in and I could be first to see it, before it even went online. Jim is a stand up guy. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this review. Jim is great with people and focuses on what the guests needs. He will be pleased to hear about your positive experience. If you have any questions about your new purchase, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads – GM
Semi- enjoyable buying experience
While I enjoyed the experience overall, things have come to light since my purchase that I feel were hidden or not explained well to me. I felt some pressure to buy and was made to feel silly when I said I needed to think and do some research. I am happy with my car but am not sure I got the best deal I could have gotten for what I am paying.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear that your time with Justin was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchase. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Steven Rhoads – GM
Awesome Experience from Beginning to End
Ally Stewart and the staff at Fred Anderson Toyota were professional, thorough, and honest. We never felt pressured into anything, which made the truck buying experience a pleasant one. I truly appreciated their patience while we decided on the right vehicle for our family. Their pricing was excellent from the start and they went above and beyond what most other dealers do. I would absolutely recommend this dealership and Ally to anyone! Having been through the car/truck buying process many, many times in my life, I can truly say this was probably the best experience I have had!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Ally and the rest of our team were able to show you what we strive to deliver. We appreciate your recommendation. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Steven Rhoads – GM
Third new vehicle I have bought from Tonya Walker
I like her style. I like her honesty. I love how helpful she is. I'll be getting a new vehicle for my grandson soon and I'll call Tonya when I'm ready. Tonya truly is a delight to deal with. She's efficient, knowledgeable, and will gladly work with you to get the vehicle you want at the best price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review! Tonya is a key component of our team here at Fred Anderson Toyota of Charleston and she will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Be sure to check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Sincerely, Steven Rhoads - GM
Our 3rd new car from Fred Anderson
We purchased our last two new cars (Tundra and Tacoma) from Fred Anderson and found no other dealership that could match the offer on our third (2014 Avalon). Eddie and Steve were a true pleasure to do business with. Easy to work with and both very knowledgeable in their trade. The first place we will go four our fourth new car will be Fred Anderson Toyota of Charleston.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that you had a great experience working with Eddie and Steve. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Steven Rhoads – GM
Bluetooth Pairing
After purchasing my 2014 Sienna, no one could "pair" my iPhone6 with Bluetooth. I was told to wait until a new "chip" was developed. After 3 months, I stopped by today and Ryan Inman was able to perform a miracle!! He got my phone paired and I can now use Bluetooth. THANK YOU!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us. At Fred Anderson Toyota of Charleston, we work very hard to provide each of our guests with a personalized and hassle-free experience. I am happy that Ryan was able to properly address your concerns. Do not hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads – GM
Leasing a new car
Our experience was great. Eddie worked with my husband and made all of our requests happen. And quickly, too! As far as car buying goes, this was by far the best experience we have had to date! And we LOVE our car! Bill made the financial end run smoothly and quickly as well. Great team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with this humbling review. Our team works incredibly hard to exemplify the commitment to customer care and we are glad that we were able to provide you such excellent experience. Eddie and Bill will be happy to know that you enjoyed your stay with us. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Steven Rhoads – GM