AutoNation Honda Sanford

I have been with this dealership for over15 years and I have been happy with this dealerships service department for the whole time.

We got 4 new tires on our Honda CRV installed at this dealership. Thank goodness we got a puncture within a few weeks. I went to remove the wheel and I noticed that the 5 lug nuts were hand tight....I didn't need a tool to remove them! After I repaired the flat, I decided to place the wheel on the rear passenger's side. I noticed that those lug nuts were only had tight, too. After I finished, I decided to check the 10 lug nuts on the driver's side. All of them were hand tight. The bottom line is that AutoNation Honda never torqued the bolts down! As you can imagine, this isn't very safe. This confirms that after 3 other service episodes, we will NEVER patronize this dealership again. They are either incompetent or dishonest or a little of both thus making a terrible combination!!

Service Dept. always takes care of our cars in a timely manner. We have never had a problem with service. The Service associates are always polite and professional and listen to our problems when it comes to our cars.

Effective customer service, carefully explained needed service and options. Completed requested service within the time they said.

Paula was my sales person and she was absolutely AMAZING! Adam helped me through the best buying and finance process Ive ever experienced and Rob the dealership manager constantly checked in with me through the whole process. Ive bought alot of cars in my day but this team of professionals were the absolute best!

I was in and out of there in one hour and a half. it was quick and painless and inexpensive.

Very efficient and professional. Liked not being pressured. Was in abs out in record time. Pleasant experience. Michael, my sales person, was attentive and always available for questions via phone or text.

Agent never returned calls or emails. Promised part will arrive in 3-5 days, but it's been 3 weeks. Showed up for my first appointment and their computer systems were down. No one bothered to give me a make up appt. Had to go back to the open system and get appt weeks later. Then they only looked at 1 of the 2 issues. The agent made it sound like my fault. Had told him clearly I need to pick my child from school, but he delayed getting the car done and getting me the ride. Never returned any calls or emails, leave alone calling me proactively. Also when I was buying the car, their prices were consistently 3k above the competition. Never stepping in again at this place, and advising all friends similarly.

I bought my 2014 Honda CRV new from this dealership and ALL the service on it since then has been done here as well. I have always been highly satisfied. My car has been a pleasure to own and very reliable. The people at this dealership are friendly, respectful and honest. When I'm ready for my next car, this is the place I will return to. Thank you Auto Nation Honda in Sanford!

Nancy was fantastic and the Finance Department easy to work with. I had a great and fast experience. Excellent customer service, fair pricing.