AutoNation Honda Sanford

It is always a pleasure to do busy with AutoNation Honda. Justin rates 5 stars

The service department is excellent!!! The staff is friendly and very knowledgeable. It is why we keep coming back.

We scheduled a 30 minute appointment for an oil change. We arrived 15 minutes early and parked in Lane 1, 2nd car in line. There were two other cars in the service lanes. One person approached us to check us in and asked if we would be waiting or dropping off. I replied "waiting please". I was then told my service advisor was Mckenna and she'd be right with me. After 5 minutes of waiting, someone who seemed like a manager and was agitated because of the lack of response from Mckenna told me that she would be there in a moment and he went off to find her. After 5 more minutes of standing in the service lane this manager came to me and got me started with whatever info he needed. 54 minutes later I was contacted by Mckenna who told me the car was inspected and could use air filters and a new set of tires. I asked for my options about the tires and Mckenna had no information she could share but she'd get back to me. 10 minutes later Mckenna got back to me with three options but when I asked for the warranty mileage with each of the options she, again, had to go get more information. Another 10 minutes had passed and I received the info from her and provided my choice of tires and off she went and I let HER know that their website was offering buy 3 tires and get one for $1. Mckenna told me she would look it up and apply it at checkout. Once I had been there for TWO AND A HALF HOURS, I started checking in with Mckenna again. She first told me she couldn't find the car or the tech working on it so she thought he was out test driving my car. I checked in again after 40 minutes had passed and Mckenna told me she needed 5 minutes to finish up the paperwork and we would be good to go. AT THE THREE AND A HALF HOUR MARK, I went back out to the service lanes and asked where we were in the process. She quickly ran to the back and suddenly things were moving. It was quite obvious that I WAS AN AFTERTHOUGHT for Mckenna and to say there was any customer service provided would be a lie. The work seems to be solid and I appreciate the work performed but I have to question what was going on that day which would make one hour of work take three and a half hours AND why no one could provide me an update as to what was going on.

I’m very happy and satisfied with my Honda HR-V 2022. Daryl and Mike were awesome and helped me out during the purchasing process. I highly recommend them.

Greeted upon entry by service staff member. Clean maintained and stocked eating area while waiting. Friendly service staff.

Always excellent service and good advice. Price is reasonable. Washing the car is a plus of this dealer

My service adviser always take good care of my maintenance needs. He is courteous and considerate

Good service. Very quick turn around I have been happy and feel good about it

Best service department at any dealership I’ve been to. Honesty and integrity are the most important qualities I look for in searching for auto service. Workmanship is important as well, but I truly trust the service department for doing only what is necessary and not trying to sell service just to make extra cash. The waiting area is very comfortable and clean, which makes the service experience even better.

5th car purchased from Richard and Dary, soon to be the sixth! . Excellent customer service!