AutoNation Honda Sanford

Too long to wait an hour for an oil change scheduled in advance.

Done in a shorter time than was expected thank you.

From the moment we walked in and met with Skip the experience was probably one of the best car buying experiences I have had. He showed us a few different cars and there was no pressure to buy on over the other. The facility is amazing and all personnel we met were very kind and friendly. Overall we couldn’t be happier with our car buying experience.

My service guy was so amazing and helpful and funny at that. They are always super fast and the facility is always clean.

They got in and out within an Hour, which for a oil change on a Saturday afternoon amazed me.

On time, on cost, they kept their word, good experience!

Advisor Joseph was rude. I was told service would take 1 hr 20minutes. I went to him since he never came to me after waiting for 1hr 40mnutes. He was on a personal call on his cell phone looked at me rolled his eyes as I was a nuisance and continued speaking on his phone. I waited for him to finish speaking for about 10 minutes to then find out he had my paper work all along. He then tells me I need tires and alignment. I asked how long it will take He said another 1hr 1/2. He never told me about any other work I needed. I told him I can’t wait that long have to get back to work. I asked how long for my car. He went to check came back to waiting area and told me 20 minutes. I waited 40 minutes couldn’t find him but saw my car sitting in the adviser area and waited for some time then I went to the cashier very pleasant lady who called him through the walkie talkie another adviser told her Joseph is getting paperwork Car was sitting for sometime why does it take for someone to call the advisor for the advisor to then get paperwork while customer is waiting long time. Mmm maybe he was on another personal call and didn’t care about my time. After leaving I looked st paperwork and there were other service needed that he never mentioned.

I have been going to this location for over 10 years now. It is not a question I suffer with of where am I going to take my car, it is here. Travis is my go to guy he takes great care of me.

Great customer service and service staff!!! I was kept informed of services needed for my car and the car was ready before the time promised

Awsome service and no complaints I will return thanks