Reviews
Don’t buy here! Awful new management!
Don’t buy here! This dealership that advertises selling “the highest quality vehicles possible” sold me a car with no primer under the paint, and $5,000 in hidden damage! Once I found out about the paint, their old manager Travis offered to fix it by paying to install a Clearbra on the car and repaint the hood. My car was just in the shop and the manager told me he found $5000 in “hidden damages” inside the car including missing hardware and even the incorrect screws to hold the car together. I sent all the photographs of the damages to Daniel the service manager at the Salt Lake location and he blamed the builder they bought the car from, saying there’s nothing he could do and that Travis had just left his job so now the company has no one that cares about upholding their image or being true to their word of quality anymore. It’s sad when all the other employees there who heard my story before connecting me with management all understood and sympathized with my plight and then hearing over and over while on hold “we sell the highest quality vehicles possible”. What an insult. Avoid at all costs.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Not honest company , dont buy a car from them!
Don't buy a car from this place! They are telling all their customers to give them 5 stars on their google service. I would recommend you do your homework first. Things to watch out on them- *** Don't buy their Extended Warranty, it does nothing for you, I purchased a car from them, thought it would be wise to buy this extended warranty, it did nothing for me, I still ended up paying over $900 dollars in repairs for an issue with the locks and air condition. You can't even get your money back, like one of the google reviews said, you're stuck with it for the length you purchase it. People it's a huge scam, dont buy it, when they try to sell you on it. This company partners with a company in Utah! **I also recommend you do a Google search on the vin number of the car you're looking to get from their Lindon or Salt Lake City dealership. *Thing they try to sell you on, is that car is going to be cheaper then buying a new car and sometimes even an used car. If I were people in Utah, I would recommend you go to a actual dealership that is reputable when you buy a salvage title, you thing you're getting awesome price but at the end of the day, car will cost you as much as you save or even more. In conclusion, I would recommend if you're looking at the Lindon or Salt Lake City dealership, do your homework first, they dont even work on their prices, even if their cars have dents or major issues on the cars. I will never recommend any of my friends or family to this place or ever buy a car from this place. This is an honest review, that wants to protect people from the lessons, I have learned from this company. They are not to be trusted by!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
I was looking at a used car online and prestman auto seemed to have the best options as far as price and options, as grooling as the paperwork process is at any dealership, Nate and Tyler were amazing. Afterwards they sent me to Dylan and he was exceptionally bright and was very friendly, with guys like this at your dealership they make every purchase feel like the best one. Thanks guys!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a car . It has been a excellent experience
I have nothing but good to say about my purchase. I absolutely love my Honda Pilot and the dealership. Service department is fast and very good. 5 stars on all there services at the Salt Lake City Dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible Customer Service!
RUN AWAY! Horrible follow up! If this is an indication of how they might follow up if a salvaged car you buy has issues, then RUN AWAY! I'd leave ZERO stars if I could. They have horrible customer service. I called a few years back and nobody followed up. I called again that day and they assured me someone would follow up and NOTHING. Fast forward to this last week (About 1.5 years later) I called the SLC location and nobody followed up. I called the Lindon location and I was assured someone would reach back out to me in a few hours and NOTHING again. Well, that's it from me. I'm DONE and will NEVER buy from Prestman Auto.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Utah Honest Reviews
Horrible customer service! RUN AWAY! Think about it: You're buying a Salvage Title. What if something goes wrong?! Are they going to ignore the problem and NOT FOLLOW UP! Tried buying from them two different times. Every single time the sales associate promised to get back to me, but NOT ONCE did this happen. This was the second chance I gave them. I tried to buy a car about 1.5 years ago and had the same experience! I never even got to the point of buying the vehicle because NOBODY called back or followed up either time!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Used car
Terrible experience! As soon as i walked in they were pushing papers at me to sign. I told them multiple times that I wanted to keep my options open. I was looking at a rebuilt title for 22,000$ and I was going to throw down nearly half for a down payment to keep my payment low. They ran my credit and took me to the finance guy. I again told them i'm still gonna keep my options open. Finally the finance guy was going over numbers and after putting 10,000$ down on a 22,000$ car i still owed 24,000. How does that even make sense? I told them I could get pre qualified through my bank and they discouraged me from that just to give me a 9 percent interest rate. I HIGHLY RECOMMEND YOU GO SOMEWHERE ELSE. THESE DUDES ARE CROOKS!
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
150 Pt Inspection
Bought a Toyota Sienna from Prestman. Noticed an audible knock only days after owning the vehicle. Took it into a Toyota dealer about a month later and they said the front struts and mounts needed replacement. Notified Prestman about the issue and they offered to let us buy the warranty (~$4000). This is a pre-existing problem and they offered essentially no help at all. The "150 point" inspection must just be for tire pressure and wiper fluid...😉 I would never buy a vehicle from them again.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Avoid this place
Absolute mistake buying a car here. The car has needed repairs twice in the first few weeks, both times the service department screwed up in ordering the wrong parts and took the entire day to fix while I waited around since they had quoted me "an hour or 2":. Not sure if they are deceitful, lazy or just don’t care, but avoid this place all around!! I sure wish I had.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Be Cautious !! Misrepresentations !!!
Be cautious - I bought a branded auto on line. I was told it was in excellent shape. It was not. It was a $30,000 auto I had to spend over $4000 to get in original shape. Now 6 months old I have another $2500 because the car was improperly wired when it was repaired so it shorted out and took out the cooling fan. None on of this cover by the expensive third party warranty I purchased. In addition it took over 10 calls and emails to get the title. Be Cautious !!!!! Do not believe their representations of an auto.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase