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Maplecrest Ford

(1,105 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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James was awesome to work with. He always answered my...

James was awesome to work with. He always answered my many many questions quickly. The whole transaction was so smooth. We’ll be back when my husbands lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience, helped with every step of the way and...

Great experience, helped with every step of the way and made sure I got the deal I wanted. Great employees and are very caring. They do a great job making sure the vehicle you pick is the one for you. Emma was great and was very knowledgeable when I asked her questions and knew exactly what I looking for!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi Nicky, We're so pleased to hear that you enjoyed working with Emma and the rest of our staff! Your satisfaction means a lot to us, and we truly appreciate you choosing Maplecrest Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance! Best wishes, Abriana Smith Sales Representative

Great sales rep, she did everything to help and was...

Great sales rep, she did everything to help and was always on time with paperwork or whatever was required. She made sure the customer is happy with what they want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Nicky, We are so glad to hear that you had a positive experience working with Emma. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Kind regards, Abriana Smith Sales Representative

Simply The Best

Maplecrest gets it RIGHT. EVERY TIME. Service is one of the many things that set Maplecrest apart from the rest. They have always proven them selves in all that they provide.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Thomas, Thanks for the 5 stars and kind words! We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Maplecrest Ford for all your vehicle needs! Take care and drive safe! Best wishes, Abriana Smith Sales Representative

Buying at Maplecrest Ford, Mendham

Very smooth process. Most of paperwork initiated prior to my arrival so time at the dealership was minimal. Friendly, sincere advisors, great deal. F 150 is exactly what I wanted. Would recommend Maplecrest to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Maxwell, Congrats on the new F-150! We appreciate your recommendation of our dealership. Your satisfaction means a lot to us, and we truly appreciate you choosing Maplecrest Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance! Kind regards, Abriana Smith Sales Representative

Leased a 2020 Ford Explorer and couldn't be more pleased....

Leased a 2020 Ford Explorer and couldn't be more pleased. My sales girl was Emma and let me tell you she is outstanding; she understands your needs and will go above and beyond to get you an Amazing deal. The whole process was very smooth and straightforward. I would highly recommend Emma to anyone looking for a new or used car. Keep up the Phenomenal work Emma and Maplecrest Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello Rodrigo, Congrats on the new Ford Explorer! It's great to hear that you enjoyed your experience working with Emma. Our staff works hard to go the extra-mile for our valued guests, so your feedback means a lot to us. Please let us know if there is ever anything else we can do for you! Safe travels! Kind regards, Abriana Smith Sales Representative

Maplecrest Ford of Mendham

Second purchase from this dealer. No pressure, showed us several options and worked to make sure we were satisfied throughout.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

MPB, Thank you for your wonderful response to the quality of service our staff provides! We strive for 100% satisfaction, so your feedback means a lot to us. Please let us know if there is ever anything else we can do for you! Safe travels! Kind regards, Abriana Smith Sales Representative

Great!

Had a great experience purchasing a 2019 F-150, Olivia made everything easy, was given final/outdoor price right off the bat. Love the truck, couldn?t be happier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mark, Congrats on the new F-150! It's great to hear that you enjoyed your experience working with Olivia!. At Maplecrest Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Best wishes, Abriana Smith

Used Cadillac for my son - Best Service!!!

Thank you to Dave, James and Donna for amazing, professional service!!! We could not have been happier with the service and responsiveness!! Excellent and recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Laura, We are so glad to hear that you enjoyed your experience working with Dave, James and Donna! Thank you for taking the time to notice those efforts and for leaving such an awesome review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Kind regards, Abriana Smith Sales Representative

Purchased last 2 vehicles from Maplecrest. No pressure,...

Purchased last 2 vehicles from Maplecrest. No pressure, honest sales, staff that really work with you get you into the right vehicle for your needs. Worked with Emma who was extremely patient and helped us explore a number of different options until we reached a decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.