Reviews
dmulgrum@verizon.net
Great timing, Efficient, On schedule, I waited for the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello David, We're so pleased to hear that everything was completed quickly and to your satisfaction! At Maplecrest Ford, we value our customers and we look forward to seeing you on your next visit. Take care and drive safe! Best wishes, Abriana Smith Sales Representative
Olivia and team very friendly, efficient, and...
Olivia and team very friendly, efficient, and knowledgeable. No B. S., listened to my concerns and worked with my F-150 trade in. Covid safe!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased to hear that you had a positive experience working with Olivia and the rest of our staff! Right now our number one priority is keeping all of our valued guests as safe as possible. It means so much to us to have earned your trust in our business! We hope to see you again in the future. Take care! Kind regards, Abriana Smith Sales Representative
Olivia & the whole team at the dealership were extremely...
Olivia & the whole team at the dealership were extremely professional, friendly, and really went the extra mile from start to finish. Our new Expedition is amazing, Thank You! 5 Stars and Highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
My car would not turn over. I purchased a battery last year. The service dept is always great. I was allowed to just bring in the battery so I did not have to be towed to the dealership. The battery was tested and consequently failed. I was provided with a new battery.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lisa, Thanks for the 5 stars! We're so pleased to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can do for you. Take care and drive safe! Kind regards, Abriana Smith Sales Representative
It was a pleasure to work with James and the team at...
It was a pleasure to work with James and the team at Maplecrest!! Even with the virus and all the stipulations they made it so easy!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emma is VERY pleasant to work withShe doesn't pressure...
Emma is VERY pleasant to work with She doesn't pressure your or hang over you like a hawk Fantastic team player so we bought 3 vehicles couldn't resist the pricing Good luck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Daniel, We are so happy to hear that you enjoyed our experience working with Emma! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care and drive safe! Kind regards, Abriana Smith Sales Representative
Great service department
Courteous, professional staff. Vehicle was ready when promised, and the dealer is complying with all current guidelines with regard to the Corona virus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jon, We're pleased to hear everything was completed to your satisfaction! Right now our top priority is keeping all of our valued guests as safe as possible. Please let us know if there is ever anything else we can do for you. Take care! Kind regards, Abriana Smith Sales Representative
false advertisement
First thing to my surprise the pictures that they are using did not match the SUV I was going to buy when I went to go see it. It already had 3,000 mi on I was informed after I got there that it was used as loner vehicle and they are trying to sell it as new .The pieces of the steering wheel were falling off and the back windshield wiper was falling off. And I didn't see nothing on this app or on their personal website stating that it was basically previously used.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
excellent service at every level
Phil Kozak made the process of buying my new F350 Tremor outstanding!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, Congrats on the new F350! It's great to hear that you enjoyed your experience working with Phil. Our Staff works hard to go the extra-mile for our valued guests, so your feedback means a lot to us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Kind regards, Abriana Smith Sales Representative
Great Experience
Had a great experience purchasing a new vehicle with Olivia. Olivia was able to provide all of the details of the transaction over the phone. We were then able to do a contact free test drive and the paperwork was ready to sign. Very simple and pleasant car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car