Reviews
The process was easy and I feel like I got a fair deal at
The process was easy and I feel like I got a fair deal at Palmer.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Ryan! We're thrilled to hear that you found the process easy and felt you received a fair deal. We hope to work with you again soon!
Rich in service is such a great help and makes this
Rich in service is such a great help and makes this always easy for me to service my vehicles.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that our services have made managing your vehicles easier. Your satisfaction is our top priority, and we appreciate your support!
They lied about giving a $200 credit for diagnostic if
They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Autozone) and adjusted my moon roof for just about $1,000.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Sarah is our service representative at Palmer Jeep.
Sarah is our service representative at Palmer Jeep. She always takes good care of us. The service department itself is very professional and efficient. It’s the only place we take our Jeep for service and repairs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're thrilled to hear about your positive experiences with Sarah and our service team. We strive for professionalism and efficiency, and it's great to know we’re your go-to for all things Jeep. Your trust means a lot to us!
Karim helped me in the process and was very patient
Karim helped me in the process and was very patient answering all my questions. Really appreciate all the help
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Abhi! We're thrilled to hear that Karim provided such great support. Your appreciation means a lot to us, and we’re here to help anytime you need assistance. We hope to work with you again soon!
I don't appreciate the push for financing and the upsell.
I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled...
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I am satisfied with the quality customer service and
I am satisfied with the quality customer service and care. Luis Torres was very helpful and the personal attention given was great! I received text updates which I really appreciated. Luis is the BEST! Thank you for hiring people like him who care about the customer. He was very pleasant and reassuring as I was without a vehicle during Thanksgiving and desperately needed me care once I returned to work after the holiday. I appreciate the quality customer service and work. I will say I was unaware of the additional cost on the price of repair. I was expecting to pay $661
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback! We're thrilled to hear that Luis made a positive impact during your experience. We appreciate your understanding regarding the additional costs and will work on improving communication around pricing. Your satisfaction is important to us, and we look forward to serving you again!
I do not understand why we were asked to bring our car in
I do not understand why we were asked to bring our car in on a Friday when the tech that was going to work on the car was not available until the following Tuesday. This place has little consideration for customers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize for the scheduling confusion. We aim to improve our processes and ensure better communication moving forward. Your experience is important to us, and we hope to serve you better in the future. Thank you for your understanding! Sincerely, David Keller, Service Manager, service@palmerdcj.com
My check engine light came on.
My check engine light came on. I thought that was typically an emissions problem, but this time it was a faulty thermostat. The work was done well and the car was ready when I needed it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience, Vance! We're glad to hear the issue was resolved quickly and to your satisfaction. Our team is here to ensure your vehicle runs smoothly. Safe driving!
fast and easy to get the service done quickly and
fast and easy to get the service done quickly and efficiently. pleased with the employees
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback! We're thrilled to hear that you found our service fast and efficient. Our team works hard to ensure a great experience, and it's fantastic to know you were pleased. We appreciate your support!