Reviews
My salesman, Karim made the process of buy a vehicle
My salesman, Karim made the process of buy a vehicle comfortable with zero surprises. Palmer Dodge also had what I wanted on their lot when other dealers could only tell me “we can find that for you”, and didn’t. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Karim made your vehicle purchase such a positive experience. We strive to have the right inventory and great service ready for our customers. Enjoy your new ride!
Good service and communication with Rich, in the service
Good service and communication with Rich, in the service dept. It's nice to have someone who will spend time with you and explain everything and explore options with you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Annette, thank you for your kind words! We’re thrilled to hear that Rich provided you with excellent service and communication. We always strive to ensure our customers feel informed and supported. Looking forward to seeing you again!
Kimberly in service is the only one who seems to care
Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ever since I bought it. If the car was not paid off I would get rid of it in a second.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing experience.
Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I was getting something free from them. I dropped my car with broken window and they took 4 weeks to repair it and did nt repaired 2 damages which I specifically told them and they agreed to it. I gave my car clean except for the damages, when I picked my car it was full of dirt. They didnt even properly vacuumed glass pieces inside the car. I paid 60k for my car and I am getting this pathetic service and tolerate attitude of service advisor. I raised my concern to their service manager and he seems ti doesnt care. Never ever gonna come back here again!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I dont know if you remember or not, I did bring it your attention and followed up. For me it seems like you guys just dont care!!!
Very good service nice talk customer service and you
Very good service nice talk customer service and you staff is very good and all people is good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! We really appreciate your feedback!
Excellent service.
Excellent service. Bo was great didn't play games. Management and financing was on point as well. Definitely recommend this place. I'll be back for my next purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review, Tomek! We're thrilled to hear you had such a great experience with Bo and our team. We appreciate your recommendation and look forward to seeing you again for your next purchase!
Great job and very attentive to assist.
Great job and very attentive to assist. I was able to get in and out in record time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Steven! We're thrilled to hear you had a quick and attentive experience. Our team works hard to ensure efficient service, and your recognition means a lot to us. Looking forward to seeing you again soon!
Service was excellent and quick.
Service was excellent and quick. My advisor was took time to explain everything to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback, Jeff! We're thrilled to hear you had an excellent experience and that your advisor took the time to explain everything. Your satisfaction means a lot to us!
Very professional about how they handle business and are
Very professional about how they handle business and are always honest about and fair when it comes to pricing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review, r.deering! We're thrilled to hear you appreciate our professionalism and transparency. Your support means a lot to us, and we look forward to continuing to provide you with the best service possible!
Great job like always.
Great job like always. Luis was very helpful and professional . He arranged Uber for me to get back home and back to pick up my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear Luis provided such great service and made your experience seamless. We appreciate your support and look forward to serving you again!