Reviews
Excellent service always fast and efficient and done
Excellent service always fast and efficient and done correctly ! Easy to make appts and really appreciate my guy Ryan ! Hooked me up with demon package and takes care of any and everything I need with no question and always reasonable and honest ! -Carl
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We’re thrilled to hear you’re enjoying our service and that Ryan has been able to assist you so well. Your satisfaction is our top priority, and we appreciate your support! Looking forward to serving you again soon.
As always, the Service Team at Palmer delivered an
As always, the Service Team at Palmer delivered an excellent service experience. There is a reason I drive out of my way to have the pros at Palmer take care of my vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Jared! We’re thrilled to hear you had an excellent experience with our Service Team. Your loyalty means a lot to us, and we’re glad you trust us with your vehicle care. Looking forward to seeing you again soon!
My salesman (Lee Brown) was awesome.
My salesman (Lee Brown) was awesome. He and Thomas Jackson were extremely professional. I have NO respect for the sales manager who really did not want to honor the internet price when I presented my cash offer. Thank you to the District Manager for your professionalism and honesty. That “sales manager “ should be demoted to the janitor or FIRED, as he is an extremely POOR representative of your company.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your feedback and are glad to hear about your positive experience with Lee and Thomas. We take your concerns seriously and will address the issue with our sales management team to ensure better experiences in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
I have been going here for years.
I have been going here for years. The service staff and parts have always been great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Ryan! We’re thrilled to hear you’ve had such positive experiences with our service and parts teams over the years. Your loyalty means a lot to us, and we look forward to continuing to serve you!
The service team always does their best to meet the needs
The service team always does their best to meet the needs that I have great to work with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, skonsin! We're thrilled to hear that our service team has consistently met your needs. Your support motivates us to keep delivering our best. Looking forward to serving you again!
Very polite and professional service.
Very polite and professional service. Everyone works very hard to earn my business. great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with our team. We take pride in providing top-notch service and appreciate your support. Looking forward to serving you again!
POLITE PROFESSIONAL SERVICE DEPARTMENT ALWAYS.
POLITE PROFESSIONAL SERVICE DEPARTMENT ALWAYS. COMPMETE TEAM PROFESSIONAL SERVICE EVERYTIME DEPENDABLE ALWAYS MOPAR MOPAR MOPAR
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your fantastic feedback! We're thrilled to hear that our service team consistently meets your expectations. Your support for MOPAR means a lot to us. We look forward to serving you again!
Came in for 2 problems.
Came in for 2 problems. First was fixed immediately and under warranty. Couldn’t be happier. Second requires ordering a small part. Still waiting for that so jury is still out there.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback! We're glad to hear the first issue was resolved quickly. We appreciate your patience with the second part and are working to get it to you soon. Your satisfaction is our priority, and we’ll keep you updated!
This was the best car buying experience ever!
This was the best car buying experience ever! Jay was knowledgeable and beyond helpful and Thomas was an amazingly efficient finance personnel. They got me exactly what I wanted for an offer that I couldn’t say no to!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear about your fantastic experience. Jay and Thomas truly go above and beyond for our customers. Enjoy your new car, and we look forward to serving you again in the future!
I am on my fourth Chrysler minivan and this dealership is
I am on my fourth Chrysler minivan and this dealership is closest to my house. Over the last 20 years, I have seen the Service department go from acceptable to worse! Now they don't even respond to emails or complaints. Service manager Mr. Keller would rather not deal with customers (he usually cannot be located). The latest visit concluded with my keyfob key not even being cut! I emailed Mr. Keller directly to see what my options were and did not hear back. I will not go back to this dealership anymore and try others, albeit they are further away from my house.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Shahid, we're truly sorry to hear about your experience. We aim to provide top-notch service and clearly fell short. Your feedback is crucial, and we will address these concerns with our team to improve. Thank you for sharing your thoughts; we hope to earn back your trust in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com