Reviews
Good service and worked to get a good deal on pricing for
Good service and worked to get a good deal on pricing for replacements parts and service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear you had a great experience with our service and pricing. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Really the best experience I have had at a dealer service
Really the best experience I have had at a dealer service department. Great attitude, service and no upselling.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Sean! We're thrilled to hear you had such a positive experience with our service team. Providing exceptional service without upselling is our priority, and we appreciate your feedback. Looking forward to seeing you again!
I found everyone to be extremely helpful and polite.
I found everyone to be extremely helpful and polite. They were willing to help in anyway possible. I was very pleased with the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your kind words! We’re thrilled to hear that our team made such a positive impression. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Bought a ram 1500 sticker said class 3 trailer hitch I
Bought a ram 1500 sticker said class 3 trailer hitch I didn't notice that it wasn't on the truck until a few days later I contacted Casey about it he just feed me a bunch of bull and said Dodge made a mistake on the window sticker and wouldn't make it right. I no that Dodge doesn't do that and the truck had the wiring harness in the console, he lied to me about this and instead of driving another hour out to Palmer Dodge and trying to get it, it wasn't worth all the trouble because he had already made it clear I wasn't going to get it so I bought one on line. I was going to buy a Jeep Compass from y'all for my grandson so he cost Palmer Dodge another sale, he has made Palmer Dodge look bad and that is why I am giving a 1 star rating and if you look at google rating now you will see that I changed it to a 1 star. he ruined the whole process.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I’m sorry to hear about your experience and understand your frustration. We strive for clear communication and customer satisfaction. Your feedback is valuable to us, and we want to work with you to make things right. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Great place to buy a car.
Great place to buy a car. Easy, fast and stress free. they were upfront on the price. I knew what to expect.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear that you had a smooth and transparent car-buying experience. Our team strives to make every visit easy and enjoyable. We appreciate your feedback and hope you love your new car!
Told me before diagnostic that I could replace my radio
Told me before diagnostic that I could replace my radio at a specified price if that was what the diagnostic indicated was required. I was unable to get this information from other dealerships. The radio was replaced at the specified price in the specified time frame. Also, when talking to a car salesman while waiting for the work to be done, I learned that the Pacifica Mini Van could be obtained, not just as a hybrid, but with a straight gasoline engine and retain the full flat storage area with all rear seats stowed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Cohen! We're thrilled to hear about your positive experience. Our team strives to provide clear information and excellent service. We're glad you found the right solution for your radio and learned about the Pacifica options. We appreciate your support and look forward to seeing you again!
Staff is always easy to approach and work with.
Staff is always easy to approach and work with. Service appointments easy to get and work has been done right.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you had a great experience with our team. We strive to provide approachable service and efficient appointments. Your feedback means a lot to us!
I always have such a great experience at the service
I always have such a great experience at the service department. My car was finished really fast this time and the communication is always amazing!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Ashley! We’re thrilled to hear you had a quick and seamless experience with our service department. Our team works hard to keep communication clear and efficient. We look forward to serving you again soon!
What I appreciated most about Jim Miller was his
What I appreciated most about Jim Miller was his thoroughness with explaining features of car; above and beyond
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback, Michael! We're thrilled to hear that Jim's thorough explanations made a positive impact on your experience. We always strive for excellence, and your input motivates us to keep improving. Looking forward to seeing you again!
Great Selection and the price was excellent.
Great Selection and the price was excellent. Nearly a perfect interaction and the new vehicle is excellenrt.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback! We're thrilled to hear you loved our selection and pricing. Enjoy your new vehicle, and we look forward to serving you again in the future!